Customer Success Specialist

This is a remote position.

• Manage customer queries related to MTAB CNC TRAIN via Zoho Desk
  
• Create and maintain accounts, contacts, and potentials in Zoho CRM
  
• Handle invoicing and maintain financial records using Zoho Books
  
• Collaborate with internal teams through Zoho Cliq and Zoho People
  
• Schedule and conduct meetings using Zoho Meeting
  
• Assist with operational and coordination tasks across department
  

Requirements

• Experience with Zoho applications: Zoho Desk, Zoho CRM, Zoho Books, Zoho Cliq, Zoho People, and Zoho Meeting
  
• Proficiency in handling customer queries (specifically for MTAB CNCTRAIN)
  
• Strong skills in account and lead management
  
• Basic knowledge of accounting and invoicing
  
• Effective team communication and coordination skills
  
• Accuracy in data entry and CRM updates
  
• Professional communication and time management abilities
  
• Strong problem-solving capabilities
  

1. Updated Resume – Clearly highlighting relevant skills and experience.
   

2. Cover Letter – Explaining:
   

   • Why are you interested in this role?
     

   • How your skills and background align with the position requirements.
     

   • Why you would be a great fit for our partner-based model.
     

Note: Applications submitted without a cover letter may not be considered.

Benefits

• Practical experience with the Zoho ecosystem and real-world CRM processes
  
• Exposure to customer-facing roles in a digital sales environment
  
• Collaborative team culture within a women-led cooperative
  
• Learning opportunities in enterprise software and customer success
  
• Flexible work hours and a growth-oriented environment