Health Services Coordinator

Job Title: Health Unit Coordinator

Salary: starting pay $22.00/ hour (Based on Experience)| Sign-on Bonus $3,000

Position Type: Full time Non-Exempt, 40 hours/ Week

Shifts available: Monday - Friday 8:00am -4:30pm

Are you someone who in a fast-paced environment where organization, communication, and compassion collide? would you consider yourself as service-driven, and experienced in the healthcare field? Eastcastle Place is looking for a Health Unit Coordinator who is a proactive, detail-driven multitasker with strong medical knowledge, customer service excellence, and exceptional interpersonal skills. As the first face our residents, families, and guests see, your presence sets the tone for compassionate, professional care.  If you’re ready to take the next step in your healthcare career and make a difference in our senior living community this is your opportunity!

 

At Eastcastle Place, you’ll witness the incredible life stories of some of the wisest individuals. We’ve been proudly serving seniors for over 140 years, offering a continuum of care that promotes active and fulfilling lifestyles while respecting the dignity and independence of each resident. But that’s just the beginning! On our team you’ll also be part of a remarkable organization dedicated to shaping the future of senior living—by investing in you. Don’t just take a job; embrace the chance to be part of something extraordinary!

 

As the Health Unit Coordinator, you will play a vital administrative and customer service role within our Health Center. You'll serve as the first point of contact for residents, families, and healthcare professionals—ensuring seamless communication and smooth coordination of services. You will be responsible for maintaining complete, accurate and confidential patient medical charts as legal documents, ordering supplies/equipment as directed and answering general inquiries from patients, visitors and telephone callers. You’ll work with the Nursing team and report to the Director of Social Services to ensure every resident has the opportunity to live with purpose and joy.

 

 

What you will do:

• Provided orientation, guidance, and day-to-day support to department staff.
• Assist Social Services with collecting Social Histories, PHQ-9s, and Medicare documentation. Supports referrals to psychiatric, home health, and DME services.
• Provide applicable notices, including but not limited to, discharge and appeal rights to facility residents and/or the residents’ representatives, and follow up on residents’ appeals as necessary.
• Answers unit calls, greets and assists visitors, distributes mail, and ensures care cards are available to CNAs.
• Coordinates external appointments and tracks resident whereabouts.
• Maintains, organizes, and files resident charts, care cards and medical records.
  • Files charts in proper order and keeps track of where charts are at all times. Checks for neatness, torn pages and correct order. Files dictated progress notes, diagnostic testing reports, consults and MAR’s into each resident’s record in accordance with established chart order. Initials reports when filing into chart. Purges records in accordance with policies and procedures. Completes charts of discharged patients and deaths and arranges them in proper order before sending to Medical Records.
• Performs clerical functions necessary in admitting a new resident and discharging a resident
• Provides backup for admissions and transcribes physician orders, notifying nurses as needed.
• Supports MDS Coordinator with weekly insurance documentation.
• Arranges schedule for residents for external visits; to clinics, x-ray, laboratories, surgery, etc. 
• Maintains a clean and organized office space.

 

What you will bring:

• High School Diploma or equivalent. 
• Healthcare experience required; Health Unit Coordinator experience is strongly preferred.
• Medical terminology and Electronic Medical Record software knowledge is required.
• Strong administrative and multitasking skills with high attention to detail.
• Polished, professional communicator—both in person and via phone/email.
• Ability to work effectively with ill patients.
• Working knowledge of Windows office systems and all office equipment preferred.

 

Why you'll love us:

At Eastcastle Place, you’ll find more than a job—you’ll discover a supportive, mission-driven environment that values your expertise, celebrates your creativity, and empowers you to lead. We offer:

• Health Insurance through WPS - employees working 32+ hours
  • With potential Teledoc options
  • Available FSA and HSA
  • Pharmacy Benefit Manager through MyMedOne
• Dental, and Vision Insurance through Guardian Health - employees working 32+ hours
• Life Insurance through Guardian Health - employees working 32+ hours
• Short term Disability through Guardian Health - employees working 32+ hours
• 401(k) with matching after 1 year
• Paid Time Off based on FTE status
• Tuition Reimbursement through scholarships
• Holiday Pay
• Maternity Benefits
• Health & Wellness Programs
• Free surface parking and Bus line access 
  • Line 30 (Downer + Bradford) 1 block away
  • Line 21 (Downer + Bradford) 1 block away 
  • Line 30 (Maryland + Bradford) 2 blocks away
• Discounted lunch/meal program
• Free onsite fitness center and pool
• Employee Rewards and Recognition program

 

 

DEI Statement:
We are committed to providing an inclusive environment that ensures the happiness and success of each of our staff members. We pride ourselves on hiring, training, and retaining a community of employees from various backgrounds, perspectives, and experiences.

 

EOE Statement:
Eastcastle Place is an equal opportunity employer, we hire without discriminate to race, national origin, creed, gender, gender identity, sexual orientation, veteran status, disability, age, marital status or other legally protected status.

 

Disclaimer Statement:
Eastcastle Place is a Senior Living and Health Services Facility. Applicants must be 18 years or older. Applicants that are offered a position are subject to undergo a caregiver background check and drug screen. Flu shots are required to obtain within 30 days of starting during flu season. Further disclosure and authorization is provided during the interview process. With any questions or concerns please contact our HR Department.