Service Delivery Lead - Everyday Banking

Worker Type:

Permanent

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

We have an opportunity for a Service Delivery Lead to join our Everyday Banking Product team. This is a newly created role with a great opportunity to become a thought leader for the portfolio & segments, both at BNZ and in market.

Mō te Tūranga | About the Role

We sat down with our GM Everyday Banking Product Domain, and she let us know the following about the role. 

What are 5 day to day tasks the person in this role will complete?

• Lead key activity across the end-to-end value chain; specialist support for key enterprise initiatives by working cohesively with enterprise stakeholders and delivery partners
• Give clarity, make key enterprise decisions, influence outcomes to ensure strategies are aligned with CP&S priorities for customers and colleagues
• Lead enterprise programs ensuring alignment to BNZ strategic ambition
• Thought leadership to maximise performance, including design discovery for product and product system
• Cohesive leadership and enterprise decision making in programs to influence enterprise outcomes in line with the strategic direction

What is the team culture and environment like?

Everyday Banking is passionate about creating digital experiences that are compliant by design and provide great outcomes for customers and colleagues. 

What will success look like for this role?

Success in the role will provide delivery of great outcomes for customers and colleagues, creation of fully digital products, growth in market share, great partnership outcomes, improved product execution, highly engaged colleagues with future-fit capability.

What is your management style?

Open, supportive and delivery focused. 

What specific skills would be beneficial?                                   

You'll need to bring strong strategic planning and leadership capability skills to the role. You will also have:

• Strong commercial acumen.
• Proven business transformation; delivering measurable business outcomes.
• Ability to drive and embed successful change.
• Conflict management and resilience

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand 

Please note applications close Tuesday 19 August 2025. We will be reviewing applications as they are received therefore may close advertising early. 

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Closing Date: 19 August 2025

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.