Business Support Specialist – Claims - Dutch Speaker

About Us

WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. 
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.

Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a strong global team of who deliver operational excellence through innovation and streamlined solutions every single day. 

The Opportunity

You will work within the Claims department of WTW Netherlands, a team of specialists delivering claims services and solutions across all our lines of business: Property, Marine, CAR, Liability, FINEX, and SME/Fleet.

Claims services and solutions are a vital and distinctive part of WTW’s broader client proposition. Claims roles at WTW are both client- and insurer-facing. You will be part of a global team of over 1,400 claims professionals, leveraging technical expertise, senior-level relationships, data, and insights to serve clients, collaborate with insurers, and drive innovation.

As a Business Support Specialist – Claims, you will support Claims Handlers with daily tasks and manage provincial claims for SME/Fleet.

What will you do?

Your main responsibilities include:

• Accurately registering new claims, identifying discrepancies, and properly storing claim documents
• Actively monitoring claim statuses and contributing to turnaround time improvements
• Preparing claim statements and carefully checking and processing financial data in the system
• Initiating process improvements to enhance efficiency and accuracy
• Updating claim reserves and preparing claim overviews
• Handling provincial SME/Fleet claims
• Answering incoming calls and either resolving them or forwarding them to the appropriate Claims Handler

What You’ll Bring

We are looking for highly driven individuals with solid interpersonal skills. A colleague looking to join in a large and dynamic organization.

• Experience in a similar role within the insurance industry
• Possession of, or a willingness to obtain, the Wft Business Insurance certification is desirable but not essential.
• Understanding of the fundamentals of insurance contracts is desirable
• Proven experience in administrative and financial tasks; familiarity with e-ABS is a strong advantage
• Fluency in Dutch (minimum B2, ideally C1) and a good command of English, both spoken and written
• Solid knowledge of Microsoft Office 365, particularly Excel, Word and PowerPoint
• A structured, detail-oriented approach with a commitment to following procedures and meeting deadlines
• Excellent organisational and analytical skills, with the ability to summarise complex information
• Comfortable working both independently and as part of a team

 

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

WTW is an equal opportunity employer