Description

Overview:

At Better Homes and Gardens The Masiello Group, we are deeply committed to providing exceptional support to our real estate agents. The Business Support Specialist (BSS) is a cornerstone of that commitment. With 25+ offices across four states, this fast-paced and multifaceted role blends administrative support, technology troubleshooting, marketing coordination, and more.

You are the first face our clients and agents see—your professionalism and warmth will set the tone for the entire office. This role requires someone with a strong work ethic, exceptional organizational skills, and the ability to remain composed and productive amidst constant shifting priorities.

Benefits of working at The Masiello Group:

Paid Time off
Medical with company-paid HSA
Dental and Vision Insurance
401(k) Plan + company match
Voluntary Critical Illness, Accident, Long-Term Disability and Life/AD&D Insurance plans
Medical flexible spending/dependent care accounts

What We’re Looking For:

We value individuals who are proactive, solutions-focused, and dedicated to doing things the right way the first time. If you take pride in your work, enjoy organizing complex systems, and are driven by achieving excellence, you’ll thrive here.

This is a detail-heavy and knowledge-rich role that requires consistent learning, clear written and verbal communication, and an understanding that strong performance includes both day-to-day tasks and long-term growth. We’re looking for someone who takes initiative, thrives under responsibility, and consistently looks for ways to support the team. Flexibility to occasionally stay late to finish time-sensitive work is part of the expectation.

This is an in-person full-time opening in our Bedford, NH office. Candidates will be asked to provide 3 professional references in the final stages of the interview process.

We’re seeking someone who:

Thrives in a support-focused role where helping others succeed is the primary mission.
Takes pride in doing things right the first time and never settles for "good enough".
Has excellent written and verbal communication skills, including the ability to write and articulate professional, polished emails.
Is always willing to go the extra mile, including staying late to complete an important task when necessary.
Can juggle multiple responsibilities and requests with grace, accuracy, and follow-through.
Has a keen eye for detail and refuses to cut corners.
Is technically savvy with basic laptop/computer troubleshooting skills.
Presents themselves with professionalism, confidence, and a positive attitude.
Understands the importance of confidentiality, reliability, and showing up as a team player every day.

Key Responsibilities:

Deliver high-level, reliable administrative support for the Sales Director and agents.
Serve as the primary liaison between the home office and agents, maintaining clear, timely, and professional communication.
Greet clients and advisors, manage inbound calls, schedule appointments, and oversee daily office operations.
Maintain office supplies and inventory, ensuring a clean, organized, and efficient work environment.
Handle sensitive and confidential information with the utmost discretion and integrity.
Manage listing data across platforms, coordinate signage logistics, and ensure timely listing updates and closures.
Support agents in using client transaction and lead management platforms and tech troubleshooting.
Track agent licensing status and manage renewal notifications.
Onboard and offboard agents from Masiello systems, ensuring seamless transitions and proper training on processes and tools.
Review listing and transaction documents for accuracy and completeness using digital back-office systems.
Enter and manage data in real estate accounting software with precision.
Collect and process escrow and closing commission checks.
Input/update listing information into the MLS system.
Update and distribute digital and print templated marketing materials using Canva.
Troubleshoot common tech questions on devices, printers, and laptops.
Provide both 1:1 and group training sessions—supporting agents at every knowledge level.
Take initiative, stay organized, and help create a smooth, efficient office environment.

Requirements

Strong written and verbal communication skills—must be able to write clear, professional emails without the use of AI.
Keen attention to detail, a must.
Professional demeanor and ability to represent the company with integrity.
Previous experience with Canva and social media platforms with a business focus.
Familiarity with Microsoft 365 Suite (SharePoint, Teams, Word, Excel, Outlook, One Drive, Planner, etc.)
Tech comfort: ability to navigate laptops, printers, mobile devices.
Proven ability to work independently and take ownership of tasks from start to finish without constant oversight.
Commitment to ensuring accuracy and compliance in all areas of responsibility.
Excellent analytical and numerical skills; ability to interpret and manage data effectively.
Organized, efficient, and able to manage multiple priorities with grace and professionalism.
Experience in real estate or a similar professional service environment is a plus.