Service Writer

Description

Universal Services is a local, privately owned, and operated construction company that specializes in directional drilling, property restoration, and aerial placement. We have been in business since 1998 and have installed over two thousand job sites each year since. We currently run multiple directional drilling, installation/maintenance, and restoration crews across the state. Each team is equipped with state-of-the-art, well-maintained vehicles, and machinery. Universal Services is a family-oriented organization. You are not just a number here; you are family and will be given a career with a growing organization. We offer a robust total rewards package, a wide variety of benefits to choose from, and year-round work. Imagine a robust income without having to worry about traveling every week. At Universal Services, we pride ourselves in being ranked first in the nation regarding performance. We truly believe this is achieved by constantly building our bond as an organization in togetherness; and if you’d like to be a part of something bigger than just having a job, then feel free to join our family.

Pay and Benefits

Universal Services is proud to offer a full benefits package that includes:

• 100% Employer Paid Short-Term Disability Insurance.
• 100% Employer Paid Basic Group Life and AD&D Insurance.
• $500 HSA contribution to eligible plans.

Additional Voluntary Benefits

• 401(k) with up to a 4% Employer Match
• Medical Insurance
• Dental and Vision Insurance
• Additional Life and AD&D Insurance
• Long-Term Disability Insurance
• Pet Insurance
• Personal Accident Insurance
• Legal and Identify Theft Protection

Pay Range: $22-$28/hour

Primary Responsibilities:

• Open, manage, and close work orders for fleet repairs and preventative maintenance
• Communicate vehicle issues and job status with drivers, technicians, and supervisors
• Schedule inspections, repairs, and warranty work with internal and external partners
• Maintain accurate service documentation and reporting
• Track and escalate overdue repairs or vehicle issues as needed
• Order, receive, and issue fleet-related parts and materials
• Maintain an organized inventory system and track part usage in real-time
• Conduct routine stock checks and adjust inventory levels to support demand
• Communicate with vendors for pricing, order tracking, returns, and warranties
• Support technicians by ensuring timely access to required parts and tools

AAP/EEO Statement

Universal Services Telecommunications Technicians, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Universal Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

Requirements

Qualifications

• High school diploma or GED
• 2+ years of experience in a fleet, dealership, or maintenance shop setting
• Knowledge of automotive or heavy-duty vehicle systems and parts
• Familiarity with inventory and repair order software systems (preferred)
• Computer proficiency (Microsoft Excel, Word, inventory platforms)
• Valid and insurable driver’s license
• Strong communication, organization, and multitasking skills