Description

Heritage Health is hiring a full-time (1.0 FTE) Director of Strategy and Outcomes to join our team in Coeur d’Alene, Idaho. We're looking for a dynamic and strategic leader to guide organizational performance through the development and execution of key initiatives.

Why You Should Join our Dynamic Healthcare Team:

Passionate Purpose: We're committed to enhancing lives, every day.

Unmatched Support: We are committed to a fun and supportive team environment.

Balanced Lifestyle: No weekends or holidays, ensuring a healthy work-life balance.

Collaborative Care: Work with a dedicated team to provide the best patient outcomes in the right settings.

Exceptional Rewards: Competitive pay, and benefits

Benefits:

Health Insurance: 100% employer-paid employee coverage for medical, dental, and vision plans for full-time employees.

Life Insurance: Employer-paid for 1x annual salary (optional coverage available for additional cost).

Disability Insurance: Short-term disability insurance based on age & salary. 100% employer-paid long-term disability insurance.

Retirement: 403 (b) plan: Heritage Health matches up to 4% of employee contributions.

Paid Time Off Benefits: 120 hours Paid Time Off (PTO) in your first year, 56 hours Extended Illness Bank (EIB) in your first year, 8 paid holidays for full-time employees, amounts are pro-rated for part-time employees who are .5 FTE or higher.

Employee Assistance Program (EAP): Enjoy free telehealth visits for healthcare, counseling, and health and wellness coaching for all employees and their immediate household members.

Summary:

In this role the Director of Strategy and Outcomes provides leadership and coordination for strategic initiatives, project management, contract oversight, grant administration, and business intelligence (BI). This role helps ensure alignment with organizational goals and fosters a culture of data-informed performance and continuous improvement. The ideal candidate will have strong analytical skills, experience with data visualization tools (e.g., Power BI, Tableau), and a demonstrated ability to support cross-functional collaboration.

Requirements

Bachelor's degree in healthcare administration, business, public health, or a related field; Master's degree preferred
Five (5) or more years of experience in project management, strategic operations, grants, or business intelligence
Experience in a Federally Qualified Health Center (FQHC) or community health setting preferred
PMP certification preferred
Proficiency with BI tools such as Power BI, Tableau, or equivalent

Your Essential Duties:

Strategic and Project Management

Coordinate and monitor key projects that support organizational strategy
Track and report on initiative status, risks, timelines, and resource needs
Support teams in applying project management tools and best practices

Grant and Contract Oversight

Manage the lifecycle of grants from application through reporting
Monitor grant compliance and performance measures
Track and maintain organizational contracts and agreements
Coordinate with internal departments to ensure timely renewals and compliance

Business Intelligence and Outcomes

Lead efforts to develop dashboards and tools that monitor performance across departments
Work with leaders to identify meaningful metrics and data needs
Present performance insights in accessible formats for internal and external stakeholders

Collaboration and Continuous Improvement

Support departments in aligning goals and operations with strategic outcomes
Provide coaching and support for project and data-related efforts
Contribute to a culture of continuous improvement and learning

Other Responsibilities

Participate in committees, task forces, and organizational initiatives
Represent the Strategy team in meetings as needed
Support the mission, vision, and values of the organization

Your Essential Leadership Duties:

Fosters a person-centered environment and culture to meet the organization’s mission, vision, and values.
Accountable for fostering an environment and culture that focuses on fulfilling the organization’s mission, vision, and values through collaboration.
Leads and mentors direct reports so that they have the tools and resources needed to partner efficiently with each other, employees and community partners.
Practices effective communication with active listening, adaptability, empathy, and transparency.
Leads by an example of self-awareness and curiosity by proactively seeking feedback and modifying behavior accordingly.
Ensures every member of the team works to their fullest potential by driving engagement, accountability, setting goals, and providing direction.
Fosters a trust-based work environment as a leader by modeling dignity, respect, fairness, and confidentiality.

Your Success Factors:

Knowledge of project and program management principles
Experience with contract administration and grant processes
Ability to interpret and present complex data clearly
Proficiency in data visualization and analytics tools
Strong communication and organizational skills
Financial understanding, including budgeting and cost tracking
Proficient in Microsoft Office Suite and BI platforms; SQL or data querying a plus
Ability to build effective relationships across departments
Familiarity with healthcare compliance and reporting standards

Job Overview:

Working Conditions: Work is normally performed in a typical interior, office work environment in an administrative building. Work may be demanding and chaotic at times. May be exposed to patient population that will present a variety of contagious diseases, physical injuries and emotional states of mind.

Physical/Mental Requirements:

Prolonged periods of sitting and working on a computer.
May lift up to 15 pounds at times.
Must be able to access and navigate various departments of a given location.
Must be able to complete tasks in a noisy or stressful environment.
Must be able to adhere to process protocol.

Safety: Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues.