Sales Development Business Manager

Description

Are you a high-performance leader with a drive to master the phones, close appointments, and lead a team to success? John Lee Nissan in Panama City is seeking a Sales development Business Manager to lead and energize our in-house team of sales consultants.

The perfect candidate thrives in high-volume phone environments, knows how to talk to every kind of customer, and understands how proper follow-up turns opportunities into appointments.

What You’ll Be Responsible For:

• Leading Sales consultants and a BDC representative with clarity, urgency, and accountability.
• Driving appointment set rates across sales through phone, text, and email follow-up.
• Training and coaching sales reps on phone handling, objection handling, and customer experience.
• Working closely with the sales managers to coordinate appointment handoffs and improve appointment show rates.
• Maintaining CRM accountability—ensuring follow-up tasks are completed.

What You Need to Succeed:

• Proven Sales/BDC experience in the automotive industry.
• Exceptional phone presence
• Light-to-moderate negotiation skills
• CRM experience (VinSolutions or similar)
• Comfort with high outbound volume and a fast-paced, high-pressure environment.  
• The ability to make 70-100 calls per day
• Strong leadership skills.

Serious candidates only

Requirements

• At least 2 years of experience in an automotive sales or service industry preferred
• At least 2 years of managerial experience
• CRM and DMS knowledge and experience (VINSolutions/Reynolds/CDK Global)
• Ability to work with Microsoft Office products
• Superior communication/organizational skills
• High energy and enthusiastic personality