Assoc, P3, Soft Prod Mgmt & RE III : Job Level - Associate

Position Description:
We are looking for a Production Support analyst to join Morgan Stanley Technology team that operates globally. This role will be based in Bengaluru , India.
Interested in distributed systems and working with high-scale services. Likes to work in a fast-paced dynamic environment and you are not afraid to change things to make them better.
Enjoys new technological challenges and solving hard problems. Believes that a team working well together is truly smarter than the single smartest person on that team.
Aspires to grow as a person, as a teammate, and as a production support lead. Aspires to join a global production support team focused on improving production plant and stability for the systems and building relationships with the downstream consumers of the systems. Has grit, drive, and a deep feeling of ownership.

Responsibilities:
On a typical day, a Production Support analyst will primarily be responsible for managing the technology stack to ensure we are providing the expected service to our clients thru proactive system alerts, incident management, problem management and user escalations/tickets via ServiceNow (ITIL Framework).
You will use your expertise to tune and push our systems beyond their normal limit.
You will troubleshoot issues across the entire stack: hardware, software, application, and network.
Host Incident calls with IT partners and downstream consumers.
Communicate and collaborate with development teams and users directly on Support issues.
Identify areas for improvement across the team and help build up the team knowledge and support.
Identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management, and visibility of our services.
Engage in ongoing Projects and SRE improvements towards the stability of the plant.
Operate on a follow-the-sun support model, with global production support coverage in Asia, EMEA and North America.
You will participate in weekend and off hours on-call rotation and be point of escalation during critical incidents. Qualifications:
Excellent and confident communicator to manage the multiple clients facing meetings/calls
Required Working level knowledge in SQL server, Sybase and DB2 and PL/SQL.
Bachelor's in computer science, Computer Engineering, or related technology field.
5+ years of practical experience in Production support or similar role.
Knowledge of ITIL Principles is a must,
Knowledge in SDLC is a must.
Knowledge in Agile development practices is a must.
Knowledge of UNIX/LINUX operating system level concepts.
Good to have knowledge in Shell Scripting, Python, Perl, Cobol, JavaScript
Knowledge in scheduling tools such as AutoSys, Crontab, Control-M
Must thrive in a high-pressure environment and enjoy working on new challenges.
Working knowledge of SRE/Observability

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.