Field Hardware Technician Northeastern US

Datacolor, a global leader in color management solutions, provides software, instruments and services to improve the precision, performance and efficiency of your color workflow. For over five decades, Datacolor has earned our reputation as a trusted leader by delivering unmatched capabilities that rapidly address the full spectrum of color challenges in textile and apparel, paint and coatings, automotive, plastics, photography and videography, and other industries.

Our global teams provide sales, service and support in over 100 countries throughout Europe, the Americas and Asia. For more information, visit  

In order to support our business, we are looking for a Field Hardware Technician – North Eastern US.  

Position Summary:

You will perform the diagnostics and repair of instruments at customer's site within your designated territory.

Essential Duties and Responsibilities:

This role will perform, but is not limited to the following responsibilities:

• Diagnosing hardware and software problems involving connectivity, function and performance of instruments and their components by evaluating and analysing the symptoms and using diagnostic software
• Solve problems, repair and maintain instruments at customers site
• Maintain customer relationships
• Interact with customers in an appropriate manner to provide quotes & obtain payment information and provide problem resolution feedback
• Detect upselling opportunities
• Compose a schedule from requests and meet confirmed commit dates
• Follow up and make scheduled call backs to customers where necessary
• Redirect problems to appropriate support resources
• Keep inventory of used materials
• Monitor and seek to meet set KPI goals
• Train on new product releases and advanced servicing techniques and maintain up to date knowledge on all Datacolor instruments
• Keep proper administration in our CRM according to standard processes and procedures

Experience & Qualifications:

You have/are:

• 1-6 years’ experience in maintaining and repairing lab instruments. Optical knowledge is a plus.
• Proficient in Windows Software, working knowledge of PC (Microsoft Office, Windows).
• Technical education preferred. (Electronics - Electro Mechanical)
• Must be a team player and capable of working independently.
• An understanding of the customer needs.
• Willingness to engage in frequent travel, must have reliable vehicle and a valid drivers licence to drive to customer sites
  

Our offer:

Datacolor offers our employees a comprehensive benefits package which includes:

• Excellent health, dental & vision insurance, with options to fit you & your family’s needs.
• Paid Time Off
• Community Volunteerism Opportunities
• Annual Bonus Potential for all FT Employees.
• Company Matched 401k 
• Company Sponsored Employee Events

***Offers of employment made by the company are contingent upon satisfactory completion of one or all of the following: a background investigation, education verification, and reference check.***

 

Location: 

This position covers services in the Northeastern US and will be Remote (preferably eastern PA, greater Philadelphia). 

Our Core Values:

Learn, understand and live the Datacolor Core Values of Customer Focus, Execution, Ownership, Team Work, Learning, Ethics and Passion.

Interested:

• Want to work in a company focused on innovative color management solutions?
• Looking for flexibility and autonomy in a global and diverse company?
• Want to be able to make daily connections with people all over the globe?
• Do you want to work in an open and informal atmosphere where your personal input is valuable?

Do not hesitate and join Datacolor if the answer is yes! 

Datacolor is an Equal Opportunity Employer.

Salary Range

This job posting includes a pay range, reflecting the salaries or hourly rates that Datacolor anticipates it might offer for the specified role at the time of posting. Typically, Datacolor aims to hire for this position at the midpoint of the range. However, in exceptional cases where an external candidate possesses significantly higher experience, credentials, or expertise than expected, Datacolor may consider offering a salary or rate towards the upper end of the range. Additionally, Datacolor welcomes applications from candidates with less experience, as we believe in providing opportunities for growth and development