Pharmacy Technician Trainee, Full Time - Onsite Closed-Door Pharmacy

Company Description

Walgreens is a trusted and convenient local health destination that millions of Americans rely on every day.

Our founder, Charles R. Walgreen Sr., was known for finding new ways to connect with customers on a personal level and treating each person like a guest in his own home. For over a century, we have expanded that personal connection through our network of neighborhood pharmacies and our innovative health services and products.

The foundation for all of this is our trusted pharmacy expertise, and our team members who provide essential care that helps people achieve better health outcomes at an affordable cost.

Job Description

Job Summary:

In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third-party rejects and responding to high volume customer inquiries, working under direct supervision.  Follows standard operating procedures and performs duties in accordance with Company policies and procedures.  Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.

Please note that unlicensed Pharmacy Technician trainees are welcome for this position, and Walgreens will provide training and cover licensure fees to become a Registered Pharmacy Technician in the state of Minnesota.
 
Job Responsibilities:

• Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
• Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
• Resolves Third-Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third-Party Rejects.
• Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
• Must obtain active technician license or certification within the first 90 days and maintain an active technician license or certification.

Qualifications

• High School Diploma or GED.
• At least 1 year of pharmacy technician experience in a retail or call center environment.
• At least 18 months as a pharmacy technician with a certificate/registration by state as granted by the State board for Pharmacy or nationally recognized certification agency. 
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.