Job Title

Director, Learning & Development 

Classification 

Grade 8 | Salary from $84,000.00/yr

Department

Home Office | People Operations

FLSA Status

Full Time | Exempt 

Supervisor (title)

SVP, People Operations & Facilities Management

Location

Atlanta, GA

POSITION SUMMARY (Basic purpose or primary function of job)

The Director, Learning & Development (the “Director”) is responsible for leading development, implementation and monitoring of training and awareness programs for Arthritis Foundation staff and volunteers.   Reporting to the SVP, People Operations & Facilities Management, the Director assesses company-wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for staff and volunteers.  This position actively searches, creatively designs, and implements effective methods to educate and enhance performance and effectiveness.

JOB RESPONSIBILITIES (Principal responsibilities or job duties)

1. Creates the training strategy, structure and curriculum that supports an innovative organization-wide training program that continually improves the capacity and quality of the Arthritis Foundation mangers and volunteers and supports leadership excellence.  
2. Assesses training and development needs through surveys, interviews, focus groups, and communication with senior leaders, managers, instructors, staff, and volunteers.
3. Uses Instructional Design expertise to develop programs, materials and job aids designed to meet identified instructional/informational needs, including training for new staff and refresher training for experienced staff and volunteers.
4. Provides leadership and oversight for community building programs including “lunch & learns.”
5. Delivers training content, either personally or by leveraging internal and external resources, that transfers skills and knowledge in a practical and compelling manner.  
6. Develops a program delivery schedule that provides training as needed and in locations that work for the participants.
7. Acts as a coach and facilitator to learner groups and individuals in accordance with training programs’ strategies and objectives.
8. Manages and coordinates the onboarding process of staff and volunteers.  Partners with the Director, Talent Management and the Sr. Director, Volunteer Engagement to ensure the onboarding program is regularly reviewed and updated and there is a tight coordination between new employee and volunteer onboarding and orientation.
9. Provides management and leadership Development by creating an “Arthritis Foundation Management 101” program to educate managers on the core AF processes of EOS, performance management, talent management, career development, compensation philosophy, etc.
10. Leads the development and implementation of learning initiatives in support of diversity and inclusion as well as other organizational values and priorities.  Serves as a champion of diversity, equity, and inclusion by creating forums, educational events, affinity programs, mentoring programs, etc. which facilitate an open and free Arthritis Foundation culture of belongingness, respect, inclusion, and equality.
11. Partners with AF leaders to manage an enterprise-wide learning management system and other technology that supports learning and development.          
12. Collaborates with functional areas and organizational leaders to assess ongoing and future training and developmental needs as well as effectiveness of established programs.  
13. Leads effective individual development, mentorship and succession planning processes to ensure management and professional readiness to meet the growth plans of the Foundation. 
14. Encourages cross-training for volunteer and employee development with a focus on emerging leaders’ development to build our talent pipeline.
15. Develops key performance indicators to gauge training effectiveness and revises training programs, materials and instructional aids as required to ensure achievement of program objectives by individual learners and the Plan as a whole.
16. In consultation with the SVP, People Operations & Facilities Management and Sr. Director, People Operations, develops performance management tools and practices, including, but not limited to, performance evaluations, collaborative action plans, etc.
17. Develops and maintains organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.
18. Serves as a resource to and an expert for all internal and external stakeholders in providing innovative and effective learning and development solutions.  Works effectively as a team member with other members of management and the People Operations team.
19. Drives the use of the latest learning technology systems and tools (i.e. VR, AR, AI, chat bots, social, adaptive, mobile, just-in-time initiatives) into the learning products roadmap.
20. Performs all other tasks as assigned.

REQUIRED EXPERIENCE & EDUCATION

1. Bachelor’s degree in Education or Instructional Design or equivalent experience.  
2. 7+ years of Instructional Design experience.
3. Demonstrated experience with Adult Learning best practices.
4. Strong ability to translate concepts into actionable results.
5. Exceptional presentation and communication skills including verbal and written.
6. Experience designing, conducting, and leading employee learning that includes all or most of the following:  classroom training, instructional design, curriculum development, coaching and organizational development.
7. Working knowledge of PowerPoint and learning management software.

1. Ability to influence without authority and collaborate cross-functionally in a matrix organization.
2. Self-starter, able to work independently with limited direction, and with strong interpersonal, project management, organizational, analytical and problem-solving skills
3. Has a “do-what-it-takes” spirit, a willingness to roll-up your sleeves, and the flexibility to adapt to evolving goals and priorities.

 ESSENTIAL JOB FUNCTIONS AND TIME ALLOCATIONS

Assesses training needs and creates KPIs to assess impact of training programs

10%

Designs and creates curriculum for staff and volunteer training programs

40%

Learning Management Systems (LMS) administration and management of learning related technology

10%

Implements training programs

20%

Mentors and collaborates with managers and learning groups

20%

Total

100%