Company :

Hastings Deering (Australia) Ltd

About the Role

We have an exciting opportunity for a Parts Interpreter to join the team in Townsville!

This is a Permanent, Monday to Friday role, working 38 hours per week with some weekend work required at penalty rates.

Rostered on call work will also be required with full training.

As a Parts Interpreter you will:

Provide a high-level service to customers to efficiently manage their parts queries, requests and quotes
Utilise your analytical ability to review CAT resourcing for confirmation of correct part numbers to complete orders
Manage an efficient phone service, answering all calls and providing a professional and effective customer experience
Perform administrative and cash management practices including receipting of cash, cheque and credit card payments
Follow up on all expiring quotations
Provide timely responses to customer order status requests, ensuring lead times are effectively communicated
Identify opportunities to -up-sell parts consumables including fluids, tools, accessories, & novelties
Provide product support service, machine sales and rental leads are immediately communicated internally

Why Hastings Deering?

At Hastings Deering our people are our heart—it’s as simple as that.

When you start something big with Hastings Deering, you’ll have access to:

A competitive hourly rate and competency based pay increases
Employee discounts, rewards, and incentive programs.
Income protection insurance
Dedicated programs and utilities to support your physical, mental, and financial health, such as our EAP, free health checks, and discounted private health insurance.
Opportunities for training, mentorship, and career development specific to your role.
A supportive, diverse, and inclusive team spread across Australia and internationally.

About You

A successful teammate will have the following:

Knowledge of CAT and associated products, parts and services is desirable
Forklift Licence desirable
Excellent customer service and interpersonal skills
Intermediate computer skills
Excellent time management skills and the ability to work autonomously
Proven self-motivation skills with the ability to gain an understanding of the business systems that we operate
High level of attention to detail
Well-developed verbal and written communication skills
Previous warehouse experience would be desirable

To Apply: Hit the ‘Apply Now’ button

Enquiries: Please call 1300 071 618 or email linda.hovey@hastingsdeering.com.au

Contact Person: Linda Hovey Talent Acquisition Lead - Operations ’

Parts Interpreter

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