Service Delivery Specialist - Cloud and Compute

Req ID:487972 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.   

Purpose of the Job:

Reporting to Head of Service Delivery - Cloud and Compute at Alstom IS&T, you will be the main driver in the safe delivery of new technology change, ensuring transition processes are implemented effectively across a large modern infrastructure, including 3rd party and client hosted services, to enable the successful delivery of stable, secure and reliable Infra Services related to Cloud and Compute team of Alstom.

 

Organisation structure (job belongs to..)

IS&T / Technology & Security / Cloud and Compute Operations

 

Reports directly to:

Head of Service Delivery - Cloud and Compute

 

Key Responsibilities & Accountabilities:

Key Responsibilities & Accountabilities:

•Responsible for effective coordination with supplier(s) for provisioning, installation /configuration, operation, and maintenance of infrastructure hosting for Alstom applications

•Responsible for planning and maintenance of Infrastructure for Compute & Cloud hosting services   across the organization

•Maintain an awareness of business, technical, architecture, infrastructure, and end user support issues and act as sounding board to aid in the development of creative solutions.

•Lead resolution of major infrastructure problems – set up an effective problem identification and resolution system to manage the problem resolution process.

•Ensure overall service delivery, and monitor / track delivered solutions to ensure it fits with business requirements.

•Collaborate with business partners and the various IT functional areas to prioritize projects, and develop and implement system plans that address the functional requirements of the business, and adhere to established strategic business and systems objectives

•Work with the other stakeholders to comply with applicable disaster recovery and business continuity policies; work with technology and business management to address any identified gaps

•Work with partners to trouble-shoots, diagnose and resolve issues. Identify root cause of the problems and implement preventive actions

•Provides clear oral and written communication of change activity and outage events to peers and senior leadership within the organization.

•Maintains high quality customer service to clients and customers. Works closely with customers/clients in order to map and support their operational needs.

•Develop and maintain measurable health and performance metrics; Assess performance to ensure that it meets the present and future needs of the business.

•Provides capacity planning recommendations to senior management

•Contribute to develop Run standards with Design Authority and Drive Innovation along with Suppliers in the eco-system.

•Ensure Backup & Recovery procedures & policies are in place and implemented for all systems under the operational responsibility of RUN team.

•Drive efficiency and reduce the Operating cost of the Infrastructure .

•Analyze facilities bandwidth requirements and system interdependencies along with other IT towers. Contribute to capacity planning models.

 Deep Dive on unused systems, their usage and do an effective cost optimization exercise periodically.

 
Educational Qualifications:

Graduated with a Bachelors degree in Engineering, Science or Technology

 

Experience:

• Should have at least 08+ years experience in IT with majority of it in IT Infra technology, hands-on knowledge and leading a team/expertise in IT operations delivery.
• Demonstrated competency in Infrastructure hosting services and functions.

 

Competencies & Skills

Mandatory:

• Should have good communication and ITIL management skills.
• Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom
• Experience in ITIL/Infra Operations processes and framework
• Ability to collaborate, influence and motivate cross-functional teams
• Team player
• Ability and flexibility to adapt to change, including shifts and competing priorities
• Demonstrates strong customer quality, cost and delivery focus
• Demonstrated competency in collaborative work with strong abilities in relationship management
• Proven ability to work in global companies and delivering infrastructure across multiple geographies
• IT infra L2/L3 hands-on knowledge
• An expert in MS Azure cloud technology with hands on knowledge on basic cloud services like IaaS , PaaS , Storage & Network.
• Good Experience with Azure services, including Azure Virtual Machines, Azure Load Balancer, Azure Application Gateway, Azure Functions, DB Managed Instances, SQL and MySQL DBs.
• Should have knowledge on Azure Costing of resources and how to bring in Cost optimization suggestions and how to provide proposals for such remediation activities.

 

Desirable:

Cross-functional knowledge
Domain experience
ITIL certification 
AZ 104 or above Certification 
Knowledge on AKS Cluster setup and administration activities to manage BAU.

 

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   

 

 

Job Type:​Experienced​