Team Lead Technical Support

Company Description

About Ansible Motion

Ansible Motion is a leading provider of Driver-in-the-Loop (DiL) simulators, delivering cutting-edge simulation technology to automotive manufacturers, OEMs, and ADAS developers. Their high-fidelity simulation solutions support vehicle development, testing, and validation, helping clients reduce costs, improve safety, and accelerate innovation.

Job Description

Responsibilities

Will lead the technical support team and ensure high-quality resolution of technical issues across the company’s deployed simulator systems. 

Reporting directly to the Simulator Group Manager they will be responsible for:

• Provide technical leadership for the investigation and resolution of customer-reported issues.
• Own the planning, prioritisation, and tracking of the team’s workload, in alignment with project and commercial support teams.
• Drive continuous improvement of support processes, documentation, and customer outcomes.
• Mentoring and developing support technician(s), ensuring skill development and performance management.

Essential

• Proven track record in a technical support team role.
• Experience with professional ticketing systems.
• Proficiency in cross disciplinary troubleshooting such as in IT/Network communications/Mechanical systems.
• Minimum 5 years’ experience.

Desirable

Interest in automotive, motorsport or simulation applications.

Additional Information

Why join us?

Ansible Motion are part of The AB Dynamics Group, an innovative, dynamic company with a friendly and supportive working environment.  In addition to competitive salaries, our attractive benefits package includes a discretionary company bonus scheme, and 25 days holiday (plus bank holidays).

At The AB Dynamics Group we set ourselves ambitious objectives and strive to work by our Values of Customers, People, Diversity, Innovation, Excellence and Responsibility. We are committed to promoting equality of opportunity for all staff and job applicants. We do not discriminate against staff based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. 

Why join us?

Ansible Motion are part of The AB Dynamics Group, an innovative, dynamic company with a friendly and supportive working environment.  In addition to competitive salaries, our attractive benefits package includes a discretionary company bonus scheme, and 25 days holiday (plus bank holidays).

At The AB Dynamics Group we set ourselves ambitious objectives and strive to work by our Values of Customers, People, Diversity, Innovation, Excellence and Responsibility. We are committed to promoting equality of opportunity for all staff and job applicants. We do not discriminate against staff based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.