Supervisor Table Games

Summary: Supervises table games dealers to maintain the integrity of assigned games and personnel

Job Title: Supervisor Table Games

Department: Table Games

Reports To: Pit Manager Table Games

FLSA Designation: Exempt

License Type: Gaming

Target Pay: $61,000 - $76,000

Essential Job Functions:  

• Monitors and supervises all assigned gaming areas
•  Opens and closes Table Games in assigned area verifying count as provided by the dealer
•  Inspects card decks prior to play
•  Tracks and records player buy-ins, wins, losses and bet amounts
•  Monitors bets and payouts and corrects as needed
•  Supervises player tracking process
•  Initiates and verifies fills to tables
•  Investigates and resolves guest complaints or concerns in accordance with standard procedures
•  Maintains security of all games, monies and personnel
•  Must respond calmly and makes rational decisions when handling guest demands
•  Remains alert to any unusual or questionable activity by team members and guests and takes appropriate action to correct the situation within established policies and procedures
•  Monitors the volume and quality of gaming business and adjust game spread and table limits as appropriate within established policy
•  Discretionary ability to extend complimentary services in accordance with the approved comp matrix
•  Ensures compliance with all regulatory controls both internal and external including but not limited to the state and federal laws and the New York State Gaming Commission regulations
•  Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs
•  Interviews experience and Dealer School candidates for employment
•  Participates in preparing and delivering written evaluation
•  Handles team member issues with professionalism and confidentiality
•  Coaches team members for success while they are dealing on and off a game
•  Responsible for enforcing policies and procedures of the company (including discipline process)
•  Performs all other duties as assigned

Qualifications:  

• Must be 21 years of age or older
• High school diploma or equivalent
• Two or more years of related experience
• Minimum of one year multi game dealing experience
• Knowledge of Table Games math, procedures, game protection and training requirements
• Knowledge of a minimum of two Table Games, ie: Blackjack, Craps, Roulette as well as specialty games
• Must have strong leadership skills with a clear focus on guest service and team member relations as a priority
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Must possess excellent customer relations and communication skills.
• Available to work flexible shifts, weekends and holidays
• Ability to obtain and maintain all necessary licensing

Working Conditions:

• Regularly required to stand for extended periods of time, see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk
• Must occasionally lift and/or move up to 25 pounds
• Frequently required to stoop and kneel
• Ability to interact with others while maintaining a courteous, positive, and professional demeanor