Healthcare Experience Specialist (Bronx, NY / On-Site)

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Caregiver Experience Specialist I for our Licensed Home Care team in New York.

This is an on-site position with a commute of 5 days per week into our office located in Bronx, NY. Occasional travel to our secondary location in Jamaica (Queens), NY, may also be required.

**Note: The company covers the cost of monthly parking.

Department & Position Overview:

The Caregiver Experience Specialist serves as the frontline representative for caregivers at FreedomCare’s ACD school and acts as a vital bridge between caregivers and internal teams. This role champions caregiver experience, wellness, and advocacy—ensuring their voices directly influence the programs, processes, and culture at FreedomCare

Every Day You Will:

• ACD School Support & Experience: Welcome and check in caregivers upon arrival for ACD testing. Set expectations for the day, provide friendly guidance, and create a warm, professional environment that reflects FreedomCare’s commitment to caregiver dignity and support.
• ACD Process Knowledge & Backup Support: Develop a strong understanding of the ACD school’s internal process—including interview flow, application steps, and day-to-day operations—so you can step in and provide support when needed.
• Daily Performance Reporting: Send a concise end-of-day summary capturing daily caregiver attendance, testing outcomes, challenges (e.g., tech issues), and team highlights. These insights help shape operational improvements.
• Office & Swag Management: Manage supply inventory and maintain an organized, well-stocked, and caregiver-friendly workspace. Ensure materials, signage, and giveaways reflect FreedomCare’s high standard of care and branding.
• Caregiver Advocacy & Engagement: Conduct monthly caregiver check-in calls and gather feedback through surveys and conversations. Share insights with leadership to strengthen caregiver support initiatives and elevate the caregiver experience.
• Caregiver Experience Documentation: Accurately log caregiver feedback, questions, and concerns into tracking systems. Identify trends and recurring issues to help guide improvements in training, communication, and service delivery.

Ideal Candidate Will Possess:

• This is an in-person role that requires daily travel to our Bronx office. Occasional travel to our Jamaica office in Queens, NY, may also be required.
• Strong communication skills (both written and verbal) to effectively interact with caregivers and internal teams.
• Excellent interpersonal and relationship-building abilities to foster trust and engagement with caregivers.
• Empathy and active listening to understand caregiver concerns and provide meaningful support.
• Organizational and time-management skills to handle multiple caregiver interactions, documentation, and events.
• Problem-solving mindset to proactively address caregiver challenges and recommend improvements.
• Data collection & analysis skills to track caregiver feedback and identify trends for company improvements.
• Attention to detail to ensure accurate documentation of caregiver concerns and resolutions.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with CRM systems, data entry, and tracking caregiver interactions.
• Experience with survey tools (e.g., Google Forms, SurveyMonkey) for gathering caregiver feedback.
• Basic event coordination or planning experience (a plus).
• Ability to travel to different locations when required (Events, ACD schools)
• Must have an active driver license & vehicle as this role will require travel throughout Bronx, Queens and neighboring boroughs
• Comfortable working in both in-office and field environments to engage with caregivers directly.
• Passionate about caregiver advocacy and making a difference in the home care community

Nice-to-Haves:

• Experience working for a LHCSA or homecare agency, desired
• Bilingual English - Spanish, a plus

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

 

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

Compensation Range$18—$23 USD