Company Description

Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow, Lodz the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.

Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:

Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.

Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs.

Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.

Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.

With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.

Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:

Flexible and hybrid work:

Flexible working hours.

Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities.

Attractive financial benefits:

A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.

Generous referral bonuses, offering up to PLN6,000 for referring specialists.

Additional revenue sharing opportunities for initiating partnerships with new clients.

Professional development and team support:

Ongoing guidance from a dedicated Team Manager for each employee.

Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.

Community and Well-Being:

Dedicated team-building budget for online and on-site team events.

Opportunities to participate in charitable initiatives and local sports programs.

A supportive and inclusive work culture with an emphasis on diversity and mutual respect.

Job Description

We are looking for an IT Specialist to join our team and provide day-to-day technical assistance to our employees. In this role, you will be responsible for solving hardware and software issues, supporting business applications, and ensuring the smooth operation of IT equipment within our organisation.

Responsibilities:

Troubleshooting technical problems related to user hardware (laptops, printers, monitors, etc.).
Providing user support for Microsoft 365 and other business applications.
Diagnosing and resolving issues with Microsoft Windows systems.
Installing and configuring new systems as well as managing and administering them according to internal requirements.
Ensuring the proper functioning of networking equipment in cooperation with the Group IT department.

Qualifications

Minimum of 1 year of experience in a 1st line IT support or similar position.
Knowledge of Microsoft Windows systems.
Experience in basic Office 365 administration.
Experience working with ticketing systems.
Ability to diagnose and locate network issues will be an asset.
Strong organisational skills and the ability to work under time pressure.
Commitment, independence, and reliability.
Analytical thinking and problem-solving skills.
Polish & English (min. B2) - cooperation with Global IT.

Additional Information

Hybrid work model – 3 days per week from Inetum office in Warsaw

IT Support Specialist

Inetum