Executive, Support Services

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

JOB SCOPE:       

You will work directly with a Agency Force, Agency Growth Team and Replacement of Policy Committee to ensure the daily objectives, reports, and metrics align directly with the company's goals and regulatory.

PRINCIPAL DUTIES & RESPONSIBILITIES: 

1. Replacement of Policies (ROP)/Certificates (ROC) Administration :

• Management of ROP emails; promptly responding to email inquiries.
• Validation of the appeals, performing facts find and recommendation as well as coordination of the Committee Meetings to seek endorsement and approval from Appointed Actuary/CEO.     
• Managing the ROP and ROC Master Listings; ensuring that they are in order and updated including proper documentation, scanning and preparation of the regular ROP/ROC reports.    
• ROP Offenders Review; preparation of the report, obtaining the final sign-off and communication to agency force and executing the required actions as well as ensuring that the Offenders Review SOP is timely updated as and when required.     
• Administration of PBTB ROC appeals, ensuring that all appeals are filed with PBTB in accordance to the SOP as well as ROC revocation and updating in the system, performance adjustment and notification of appeals correspondences/results to the agents and PBTB Agency Support.

2. Unit/Department Administration – providing administrative support to the superiors on any ad-hoc assigned tasks/projects.

JOB SPECIFICATION

Qualification

• Tertiary education in Business Administration/Life Insurance or related disciplines.

Experience/Knowledge       

• Minimum two years related working experience in administration or customer service.
• Working experience in the insurance industry preferred.

Personal Attributes

• Strong administrative skills with the ability to organize work systematically and efficiently.
• Meticulous, detailed oriented and able to perform well under pressure.
• Team player, good working relationship internally among the division staff as well as inter-divisions with other stakeholders and agency force.
• Proficient in Microsoft Office programs, especially Words and Excel.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.