Area Customer Care Manager

Responsibilities & Key Deliverables

To ensure service process and hand le warranty management for all channel partners. To analyze the technical complaints of the vehicle in the field. To rectify defects in vehicles / overhaul aggregates. To maintain and hand le internet based warranty. Ensure implementation of service processes at channel partners. Development of secondary channel. Feedback on companies as well as competitors products. Training of service managers. Work out special service support for strategic customers with channel partners. Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target. Secondary network for spare parts sales. Guide channel partners for manpower/facilities/equipment optimization. To ensure profitability of workshops of channel partners. MIS on service. Spare parts inventory management

Preferred Industries

Management Consultin

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Bachelor of Engineering in Mechanical

General Experience

10 - 12 Years of experience

Critical Experience

System Generated Core Skills

Capability BuildingService OrientationCustomer SatisfactionCustomer SensitivityService ManagementService Initiatives & CampaignsService Business PlanningDefect RectificationProduct Knowledge - AggregatesService ProcessesTraining & DevelopmentCustomer SupportService SupportSalesDeveloping Channel PartnersMIS ReportingInventory Management

System Generated Secondary Skills

Product Knowledge & ApplicationService StrategyManpower ManagementWarranty Management