Company Description

Hana Group is a multinational company leading sales in pan-Asian cuisine sold in grocery retailers and commerce marketplaces. The company has tailored brands providing custom collaborations to our partners and to our consumers. Through our distribution company, GHG Logistics, we are able to deliver on our mission of sustainable sourcing with ingredients that make our food healthy, delicious, and affordable. We aim to CARE about the quality of our service, to ACT to deliver new concepts for finding pan-Asian cuisine, to DARE to deliver sushi and more in new ways to our consumers, and to TRUST in our ability to follow through on customer expectations. We participate in E-Verify and we are an Equal Opportunity Employer.

Job Description

The Franchise Lead Coordinator plays a vital role in supporting our franchise growth by ensuring all incoming leads are properly entered into our franchise database and proactively reaching out to schedule initial appointments for our Franchise Development Managers. This position serves as the first point of contact for prospective franchisees, helping maintain a steady flow of qualified appointments. The role also assists in maintaining data accuracy and collaborating with the broader team to support franchise development initiatives.

Key Responsibilities:

Promptly enter and track all new franchise leads in our CRM and franchise database.
Conduct timely outreach (phone, email, and other channels) to all leads to introduce the franchise opportunity and schedule initial qualification appointments with the Franchise Development Managers.
Ensure data integrity by updating lead records and tracking engagement activity.
Collaborate closely with the franchise development team to hand off leads smoothly and support a positive candidate experience.
Participate in maintaining and optimizing franchise development reports and dashboards.
Support database cleanup projects, list imports, and other administrative tasks related to lead management.
Assist with other team projects and marketing follow-up activities as needed.

Skills:

Strong organizational skills and the ability to manage multiple tasks and priorities.
Proficiency in CRM systems and data entry.
Confident phone presence and email communication skills.
Tech-savvy and able to quickly learn new tools and systems.

Qualifications

Prior experience in customer service, inside sales, lead coordination, or a similar administrative support role.
Strong verbal and written communication skills, with the confidence to call prospective candidates.
Comfortable working with web-based CRM and database systems.
Excellent attention to detail and commitment to maintaining accurate records.
Ability to collaborate effectively with a team while working independently on day-to-day tasks.
Prior experience in franchising, recruiting, or sales support is a plus.
Self-motivated with good time management skills.

Additional Information

This describes the general duties and responsibilities for the position. Other duties may be assigned as needed.

Hana Group North America is an Equal Opportunity Employer

Salary: $60,000.00-$65,000.00 USD annually