Company Description

At our TOPdesk headquarters in Delft! TOPdesk is a trusted ITSM partner for organizations worldwide, and we believe our internal IT should be just as exceptional as the solutions we deliver to our customers.

You’ll join a global IT department that supports our operations across eight countries. As an IT operations manager, you’ll work in the financial domain and be part of the IT management team, collaborating with fellow IT leaders to shape the future of our internal services. You’ll take on a key position in a growing and ambitious department, within a culture that values openness, trust, and autonomy. You’ll have room to learn, experiment, and grow your career, all while enjoying a hybrid work model and a workplace where your ideas truly matter.

Job Description

Role Summary

As IT Operations Manager, you’ll lead and oversee the work of a 9-person IT Operations team spread across our offices in Delft (HQ), Germany, and Hungary, ensuring consistent and high-quality IT service delivery. Reporting to the Director of IT, you’ll collaborate with the IT Management Team to execute our global IT strategy, optimize processes, and drive continuous service improvements. Your work will directly contribute to helping every TOPdesk colleague work better, faster, and more securely.

What You’ll Be Doing

Lead and coach the IT Operations team, fostering a supportive and collaborative culture within a high-performing team

Ensure smooth and efficient day-to-day delivery of IT services to employees globally

Drive continuous improvement initiatives across tools, processes, and support operations

Collaborate with the IT Management Team to implement and align global IT strategies

Promote knowledge documentation, self-service enablement, and process automation

Serve as an escalation point for critical IT issues, ensuring timely communication and resolution

Coordinate with global teams to maintain consistent service levels and regional support

Contribute to planning and shaping the future of internal IT at TOPdesk

Qualifications

You have 5+ years of experience in IT operations or service desk management, ideally in a global or multi-site setting, with experience in people management.
You have a strong working knowledge of Microsoft technologies (Azure AD, Intune, M365, Windows endpoints).
You have proven experience applying ITIL practices in daily operations.
You have a “can-do” attitude with hands-on involvement when needed to support the team.
You're excellent at coaching, mentoring, and team development skills.
You have strong problem-solving and communication skills.
You are fluent in English (Dutch is a plus).

Additional Information

What We Offer

A monthly salary of 4.000 - 6.200 euro's
A vitality budget of 50 euro's per month
10 to grow: time and money to develop yourself further
A free and healthy lunch in the office
A key role in a growing and ambitious global IT department
A friendly, open, and collaborative culture built on trust and autonomy
Opportunities for learning, experimentation, and career development
A hybrid work model and modern office in Delft
A workplace where your ideas can shape how internal IT is done