Team Lead – Field Services

Company Description

Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world.  But don’t take our word for it—read what analysts like G2 and Info-Tech have to say about us.
Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Construction, Distribution, and CRM, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.
Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential.
To learn more about Acumatica’s mission, please visit: http://www.acumatica.com

Job Description

Acumatica is looking for a Team Lead to join our Field Services team in Belgrade, Serbia!

Position Overview

In this position, you will lead a cross-functional squad (~14 engineers, QA, UX, and business analysts) responsible for the Field Services module of the Acumatica Cloud ERP. You will own delivery of roadmap features end-to-end (from discovery to customer adoption), while growing talent, improving flow efficiency, and ensuring world-class product quality and reliability.

Reporting & Growth

This role reports to the Senior Director of Development and offers a growth path to Senior Engineering Manager or Director. Acumatica provides a comprehensive benefits package and professional-development allowance.

Key Responsibilities

Building and managing software product team that performs product development based on the Acumatica cloud platform.

Leadership & People  

• Recruit, onboard, and retain top talent
• Set clear OKRs and career paths
• Foster a culture of psychological safety, DEI, and continuous learning

Product & Stakeholder management            

• Partnering with Product Management to shape backlog and quarterly goals
• Participating in elaboration of software requirements
• Translating epics into actionable stories and technical designs
• Communicating progress, risks, and trade-offs to execs & customers

Engineering Excellence            

• Defining and tracking KPI’s for the team
• Driving modern SDLC (Scrum/Kanban + DevSecOps)
• Championing test automation (unit, integration, contract, E2E)
• Enforcing design & code reviews, RFCs, and architectural decision records
• Providing technical consulting and issues investigation.

Quality, Security & Compliance

• Executing the development lifecycle from requirements analysis, feasibility estimates, design, code, and testing
• Following the company standards and engineering processes
• Tracking escaped-defect rate, MTTR, and availability
• Analyzing and taking action on the regressions rate and customer satisfaction

Cross-Functional Collaboration           

• Coordinating with UX, Tech Docs, Support, Customer Success
• Participate in customer advisory sessions and beta programs for new features
• Managing concurrent projects and engineering staff to ensure project timing is maintained

Continuous Improvement       

• Facilitating blameless post-mortems, root-cause analysis, and kaizen workshops
• Objectively evaluating team performance and developing resources

Qualifications

• 5+ years building business applications in C# / .NET (7+), SQL Server/PostgreSQL
• 2+ years direct people management in Agile environments
• Proven delivery of SaaS products at scale
• Deep understanding of data structures, algorithms, and OO & domain-driven design
• Hands-on with Git, pull-request workflows, trunk-based development
• Excellent written & verbal English; able to draft design docs and exec update
• Ability to understand and work with existing code
• ERP or CRM or Accounting or Business systems development experience (is a plus)

Technology Stack in Use

• Development: C#, .Net, SQL, ASP.NET, TypeScript, JavaScript, HTML5
• Database: MSSQL, MySQL, Postgres
• Integration: REST, Web Dev
• Source control: Git, Bitbucket
• Bug tracking, Documentation: JIRA / Confluence
• Methodology: Kanban / Scrum
• Communication: Microsoft Teams

Additional Information

We offer:

• Private health insurance
• Performance bonuses
• Full work equipment (Laptop, mouse, headphones, etc)
• Great opportunities for career growth
• We are open to work from home, hybrid or fully on site working model from our office in Belgrade

***The title and salary will be discussed with a successful candidate depending on the level of experience. 

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail HR@acumatica.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.