Health Information Services Clerk (HIS)

Company Description

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. 

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Job Description

The Health Information Services (HIS) department is seeking highly motivated and excellent clerks to join our Richmond & Freemasons campus on a permanent full time or part-time or casual basis. Our operational business hours are from 08:00 am to 21:30 pm, Monday through to Friday. Please note, you will be required to work onsite in this position, there is no capability to support working from home in this role.

Responsibilities/Duties:

• Scanning paper-based patient medical records using the BOSSnet Digital Medical Record system.
• Answering telephone enquiries.
• Responding to information requests in accordance with the department’s release of information guidelines.
• Collecting, scanning and re-directing mail.
• Performing general department administration duties as required        

To be successful in this role…

You will have:

• Excellent customer service skills with a focus on meeting the needs of internal and external stakeholders
• Excellent time management and organisational skills in order to effectively coordinate the various processes and steps involved in the process
• Excellent organisational skills with a proven ability to prioritise workload effectively and meet deadlines
• Effective written and verbal communication skills with a professional telephone manner, and an ability to clearly and coherently convey relevant information to all stakeholders, both internal and external to Epworth
• Intermediate working knowledge of the Microsoft Outlook Suite (primarily Microsoft Outlook, and Microsoft Office)
• A solid work ethic, and an ability to work autonomously within a team in order to ensure all work is completed in a timely manner
• Proven high attention to detail and diligence to ensure correct patient information is released at all times
• Flexibility in a changing work environment with an openness to changing processes and procedures

Desirable (non-essential):

• Previous experience in similar role
• Previous experience with a Patient Administration System (iPM, WebPAS, TrakCare) and a Scanned Medical Record (BOSSnet or CPF)
• Working knowledge of Medical Terminology

Requirements when applying:

• Ensure to mention which position(s) you are applying for:
  • Full Time – Monday to Friday 0800-1606 (Richmond location)
  • Part Time evening – 3 x 5 hr evening shifts 15:30 / 16:30 – 20:30 / 21:30 (Richmond location)
  • Casual – Monday to Friday AM / PM (Richmond & Freemason location)

Position Description         Inherent Requirements

Additional Information

At Epworth, it’s a community.

It’s the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to:

• Epworth’s enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved candidates

At Epworth, we care.

• We care about our patients and we care about our people.  We care about keeping everyone safe.  We care about valuing and empowering our people, and growing careers.  And we care about giving our people support and flexibility to thrive, and contribute to our communities.

Enquire / Apply

Sound interesting? To apply, click the I'm Interested button to attach your CV and cover letter.

For more information, refer to the attached position description or contact talent@epworth.org.au or phone (03) 9426 0606.

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.