Client Service Associate

Company Description

About Us

At Reboot Staff, we specialize in redefining workforce potential. As a forward-thinking talent development agency, we connect emerging professionals with structured career-building programs designed to cultivate leadership, innovation, and resilience. Our mission is to empower the next generation of leaders with the tools and mindset needed to make a long-lasting impact across industries.

Job Description

Job Description

We are currently seeking a dedicated and professional Client Service Associate to join our team in Madison, WI. In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with efficiency, care, and accuracy. Your ability to build strong relationships and provide exceptional service will be key to your success.

Responsibilities

• Act as the liaison between clients and internal departments

• Provide timely responses to client inquiries via phone, email, or in-person

• Maintain accurate client records and documentation

• Support account managers with service requests and client onboarding

• Resolve issues with professionalism and follow-through

• Ensure a high level of customer satisfaction and service quality

• Assist with administrative tasks as needed

Qualifications

Qualifications

• Bachelor’s degree or equivalent experience preferred

• 1-2 years of experience in client services, administrative support, or related field

• Excellent communication and interpersonal skills

• Strong attention to detail and organizational abilities

• Proficiency in Microsoft Office Suite and CRM systems

• Ability to multitask and remain calm under pressure

Additional Information

Benefits

• Competitive salary ($50,000 – $60,000 annually)

• Opportunities for career advancement and professional growth

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Retirement plan with company match

• Supportive and collaborative team environment