Client Account Representative

Company Description

About Us

At Signal Tru Brand, we specialize in elevating brands through precision, creativity, and strategic vision. Based in New Orleans, LA, we offer tailored marketing solutions that align with our clients' core identity and drive sustainable growth. Our team is passionate about innovation and delivering measurable results. We believe in cultivating talent and providing an environment where professionals thrive and evolve with purpose.

Job Description

Job Description:

We are seeking a driven and detail-oriented Client Account Representative to manage and nurture relationships with our valued clients. This role involves overseeing client projects, ensuring satisfaction, resolving issues, and serving as the key point of contact between clients and our internal teams. You will be instrumental in supporting business growth and maintaining the high standards our clients expect.

Responsibilities:

• Serve as the primary liaison for assigned client accounts

• Develop and maintain strong, long-lasting client relationships

• Coordinate with internal departments to ensure timely project delivery

• Resolve client issues promptly and effectively

• Identify opportunities to grow accounts through upselling or cross-selling

• Monitor client satisfaction and provide regular reports to management

• Participate in strategy meetings and contribute to campaign planning

Qualifications

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or related field

• 2+ years of experience in client account management or a similar role

• Excellent communication, problem-solving, and organizational skills

• Proven ability to manage multiple projects simultaneously

• Strong attention to detail and customer-focused mindset

• Proficiency in Microsoft Office Suite and CRM tools

Additional Information

Benefits:

• Competitive salary ($59,000 – $65,000 annually)

• Health, dental, and vision insurance

• Paid time off and holidays

• Opportunities for professional growth and advancement

• Collaborative and supportive work environment

• Ongoing training and development resources