Customer Support Specialist

Company Description

About Us

At Sphirea Plus, we are dedicated to building lasting connections between brands and their customers. With a client-first philosophy and a results-driven mindset, we offer tailored solutions that elevate customer engagement and strengthen loyalty. Our team thrives on collaboration, integrity, and growth. We’re not just managing relationships — we’re shaping them into lasting partnerships.

Job Description

Job Description

We are seeking a Customer Support Specialist to join our dynamic team in Atlanta, GA. This role involves providing outstanding support to clients by resolving inquiries, offering guidance, and ensuring a smooth and satisfactory customer experience. The ideal candidate will have strong communication skills, a proactive attitude, and a passion for helping people.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat

• Troubleshoot and resolve customer issues efficiently and accurately

• Document all interactions and updates in the CRM system

• Collaborate with other departments to address customer concerns

• Monitor and follow up on open tickets to ensure timely resolution

• Provide product and service information to customers when needed

• Identify recurring issues and suggest process improvements

• Uphold the company’s customer service standards at all times

Qualifications

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred)

• Minimum of 1 year of experience in customer support or a related field

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to remain calm and professional under pressure

• Familiarity with CRM platforms and support tools

• Strong organizational and time-management skills

• Team-oriented with a positive attitude

Additional Information

Benefits

• Competitive salary: $57,000 - $63,000 per year

• Opportunities for professional growth and advancement

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Retirement savings plan

• Ongoing training and development

• Supportive and collaborative work environment