Customer Support Assistant

Company Description

About Us

At Next Comms Talk, we are a dynamic communications agency dedicated to building meaningful connections between brands and their audiences. With a commitment to innovation, collaboration, and measurable results, we deliver high-impact campaigns and project solutions that drive success. We thrive on strategic thinking, agile execution, and empowering our team to grow professionally in a fast-paced environment.

Job Description

Job Description

We are seeking a dedicated and detail-oriented Customer Support Assistant to join our growing team in Boston, MA. The ideal candidate will be the first point of contact for clients, helping to resolve issues, answer questions, and ensure a smooth customer experience. If you’re passionate about helping others and thrive in a fast-paced environment, we’d love to hear from you.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner

• Troubleshoot and resolve basic technical issues related to our communication services

• Document all customer interactions and update internal support systems accurately

• Collaborate with internal departments to resolve complex customer concerns

• Monitor customer feedback and report recurring issues to improve service delivery

• Assist in the onboarding process for new clients by providing product guidance and support

• Maintain a high level of product knowledge to assist customers effectively

Qualifications

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred

• Previous experience in a customer service or support role (minimum 1 year)

• Strong communication skills, both written and verbal

• Ability to manage multiple tasks and prioritize efficiently

• Familiarity with CRM software and help desk tools is a plus

• Problem-solving mindset and strong attention to detail

• Positive attitude and ability to work well independently and in a team

Additional Information

Benefits

• Competitive salary ranging from $59,000 to $66,000 annually

• Structured career growth and development opportunities

• Ongoing training and mentorship programs

• Health, dental, and vision insurance

• Paid time off and holidays

• Collaborative and supportive work environment