Call Center Agent

Company Description

About Us

At Next Comms Talk, we are a dynamic communications agency dedicated to building meaningful connections between brands and their audiences. With a commitment to innovation, collaboration, and measurable results, we deliver high-impact campaigns and project solutions that drive success. We thrive on strategic thinking, agile execution, and empowering our team to grow professionally in a fast-paced environment.

Job Description

Job Description

Sharpcontra is currently seeking a dedicated and professional Call Center Agent to join our dynamic customer service team in Boston. As a Call Center Agent, you will be the first point of contact for our clients, handling inquiries, resolving issues, and providing outstanding support over the phone and via email.

Responsibilities

• Answer incoming calls and respond to customer inquiries promptly and professionally

• Resolve customer concerns with empathy and efficiency

• Maintain accurate records of customer interactions and transactions

• Provide detailed product/service information when requested

• Escalate complex issues to the appropriate department

• Meet or exceed performance metrics and quality standards

• Participate in ongoing training and team meetings

Qualifications

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus

• Minimum of 1 year of experience in a customer service or call center environment

• Excellent verbal and written communication skills

• Strong problem-solving and organizational abilities

• Ability to multitask and stay calm under pressure

• Proficient in basic computer applications and CRM systems

• Reliable, punctual, and able to work in a team-oriented environment

Additional Information

Benefits

• Competitive salary ($48,000 - $54,000 per year)

• Paid training and continuous development opportunities

• Health, dental, and vision insurance

• 401(k) retirement plan with company match

• Paid time off and holidays

• Opportunities for internal advancement and long-term career growth

• Supportive and inclusive team culture