Officer Transaction Servicing, Global Payment Services

Company Description

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more.

Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.

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Job Description

Reporting to the Associate Director, Global Payments Solutions, you will : 

• Investigate and resolve exceptions to client payments, in line with SLA’s
• Proactively manage, investigate and resolve client queries
• Manage callbacks and approval process for new beneficiaries
• Assist with adhoc tasks related to client and account setups
• Ensure all processes are performed in accordance with operational procedures and controls and all relevant checklists are completed;

Qualifications

Post-secondary education with a concentration in finance, accounting or related fields.

• Knowledge of Swift Payment processing, including payment formatting and field definitions a distinct advantage.
• Strong computer skills with strengths in Microsoft Office products. Proficiency with Microsoft Excel is particularly an asset.
• Basic understanding of fund administration industry.
• Experience with banking payment platforms is beneficial.