Dispatcher, Phoenix

Dispatcher

👋 I’m Tommy, and I’m the CEO of A1 Garage Door. I’m glad you’re here. 

I started the company in 2007, and we have since grown to be the largest residential garage door service company in North America, operating in 40 markets+ across 20 states. 

As an A1 Dispatcher, you will be maximizing daily service capacity by building efficient routes and proactively communicating with technicians and customers. Having patient and respectful behavior is a must as you are representing A1 Garage Door Services. To be successful in this role, you will need to be organized, efficient, persuasive and have practical problem-solving skills.

THIS IS ON SITE IN PHOENIX, AZ

You Should Apply If:  

• ✔️You are a master of ownership. You see a problem, you solve the problem! 

• 🧑‍🤝‍🧑You like to help people and your job description is just a guideline 

• ‍⚙️Your peers describe you as ethical and reliable 

• ‍‍⚡You move fast, you’re always busy and no task is too small or too big 

• ‍📈 You are self-motivated and customer focused 

You Shouldn’t Apply If: 

• You prefer working where there is no one to talk to 

• Systems/software scare you. We don’t use much paper around here 

Responsibilities:  

• Routing and dispatching technicians to locations according to predetermined schedules, customer requests or immediate needs

• Building relationships with technicians to better understand what motivates them

• Communicating with technicians and customers throughout the day via telephone, text messaging and email

• Focus on 1 call resolution whenever possible in order to provide our customers with a 5-star experience

• Managing the dispatch board for cancellations and schedule changes

Basic Requirements:  

• Be nice! I know, we shouldn’t have to say that, but we mean it.  

• Strong knowledge of computer systems and software 

• Experience with Microsoft Office including Word, Excel, & Outlook

• Strong written and verbal communication skills 

• Strong active listening skills 

• Ability to multi-task, prioritize, and manage time effectively 

• Able to work independently 

#INDA1

Benefits and other cool stuff:

· Medical, dental, vision, 401K

· Paid Time Off

· Weekly Pay

· Internal Promotion opportunities

· Company swag

 A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.