Learning & Development (L&D) Manager

We are looking for a dynamic Learning & Development (L&D) Manager to design and implement role-based learning pathways, deliver soft skills training, and embed a strong learning culture across the business. The role requires a strong understanding of both technical and non-technical capability building, tailored to meet the expectations of international clients — especially those in Australia and other global arenas.The L&D Manager will also play a critical role in supporting the People & Culture (P&C) team with coaching interventions and individual development support, helping to elevate performance and potential across the team.

Responsibilities

• Design and maintain career-aligned learning journeys across all functions — including engineering, QA, design, Power Platform, PMO, HR, finance, and support. (All technical and non-technical base)
• Create competency matrices and clearly define skill development stages per role.
• Ensure pathways align with evolving expectations from Australian/global markets.
• Identify and deliver soft skills programs covering communication, business writing, collaboration, critical thinking, and leadership readiness.
• Customize training by seniority levels and functional contexts.
• Incorporate global workplace expectations (especially AU culture) into delivery.
• Source, implement, and manage LMS or digital learning platforms.
• Partner with internal SMEs and external providers to run high-impact learning interventions.
• Lead onboarding and continuous learning programs.
• Support People & Culture in creating and tracking Individual Development Plans (IDPs).
• Facilitate 1:1 or group coaching sessions as needed to address performance, communication, or team effectiveness by collaborating with the management.
• Guide team members and managers on personalized development strategies.
• Partner closely with the P&C team to identify learning needs through engagement data, feedback loops, and performance insights.
• Act as a learning advisor to team leads and business unit heads.
• Contribute to culture-building and internal communications around learning.
• Define and report on key L&D metrics: course completion, behavior change, business impact.
• Use feedback and analytics to continuously improve learning offerings.
• Demonstrate and influence the strong learning culture and assist with the completion of learning pathways and company-wide training completion, unit-wise training completion etc.
• Conduct monthly training needs analysis for job roles.
• Assist the customer success and people culture team to achieve all learning requirements.
• Incorporate onboarding and training needs for week 1, 30 days, 60 days, and 90 days requirements based on the job roles.
• Analyse learning styles and structure the general way of creating the platform.

To be successful in this role, you will have:

• Experience
• Bachelor’s degree in HR, IT, Business, or a related field. Related IT degree (City & Guilds Certification, MCT certified trainer) would be an added advantage.
• Proven experience as an L&D Manager in a fast-paced environment.
• Strong communication skills, both written and verbal, with attention to detail and professionalism.
• Minimum 5 years’ experience in L&D, with exposure to role-based learning, soft skills delivery, and coaching.
• Familiarity with digital learning tools and modern learning practices.
• Flexibility and adaptability to accommodate changing priorities.
• Ability to work independently with minimal supervision and as part of a team.
• Excellent facilitation, coaching, and interpersonal communication skills.


• Software/Systems
• Must have: Microsoft Office Suite proficiency.
• Good to have: Customer relationship skills, outgoing personality.
• Good system knowledge around: ConnectWise, ServiceNow, and other required systems knowledge.

By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your profile.Additionally, your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.