Customer Support Representative
Owner.com
Hybrid
Remote, Philippines
Full Time
šĀ AboutĀ Owner.comOwner is the all-in-one platform that restaurants use to succeed online.
Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.
You can think of it as Shopify meets HubSpot, but specifically for restaurants.
Learn more about the problems we are solving for our customersĀ here.
šĀ Our visionWeāre starting by helping independent restaurants succeed online.
But itās not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.Once we nail the solution for restaurantsĀ āĀ weāll scale it into every other local business type.
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.
šĀ Our tractionIn just over 3 years we've generatedĀ tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders.
More importantly, weāve helped thousands of restaurant owners save their businesses - and notĀ only survive, but thrive.
āĀ Our teamOur team grew from under 100 to nearly 200 talented people in 2024. Weāve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
Weāll be scaling even faster in 2025 to keep pace with our customer growth.
šĀ Where we workOwner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location.
š Why we are looking for you
As a Customer Support Representative you will be the first to help when a restaurant owner has a question or is facing a problem. Strong communication skills are a must to provide great solutions and an overall white-glove experience for our valued customers.
We are specifically looking for a team member who is fluent in English and can provide clear, precise, and detailed support with strong English proficiency.
This is a fast-paced, KPI-focused role so attention to detail is key ā your days will be spent managing a high volume of inbound/outbound calls, emails, and chats from our customers and their guests. This gives you a unique opportunity to perfect your time management and client-facing skills.Your success will be measured by your ability to consistently provide amazing support that makes restaurant owners say "wow" every time they contact us.
This is a remote role in the Philippines.
Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.
You can think of it as Shopify meets HubSpot, but specifically for restaurants.
Learn more about the problems we are solving for our customersĀ here.
šĀ Our visionWeāre starting by helping independent restaurants succeed online.
But itās not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.Once we nail the solution for restaurantsĀ āĀ weāll scale it into every other local business type.
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.
šĀ Our tractionIn just over 3 years we've generatedĀ tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders.
More importantly, weāve helped thousands of restaurant owners save their businesses - and notĀ only survive, but thrive.
āĀ Our teamOur team grew from under 100 to nearly 200 talented people in 2024. Weāve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
Weāll be scaling even faster in 2025 to keep pace with our customer growth.
šĀ Where we workOwner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location.
š Why we are looking for you
As a Customer Support Representative you will be the first to help when a restaurant owner has a question or is facing a problem. Strong communication skills are a must to provide great solutions and an overall white-glove experience for our valued customers.
We are specifically looking for a team member who is fluent in English and can provide clear, precise, and detailed support with strong English proficiency.
This is a fast-paced, KPI-focused role so attention to detail is key ā your days will be spent managing a high volume of inbound/outbound calls, emails, and chats from our customers and their guests. This gives you a unique opportunity to perfect your time management and client-facing skills.Your success will be measured by your ability to consistently provide amazing support that makes restaurant owners say "wow" every time they contact us.
This is a remote role in the Philippines.
š„ The impact you will have
- Respond quickly and accurately to a high volume of inbound phone calls, and some chats and emails from our customers and their guests.
- Maintain a customer satisfaction level over 90%
- Use Salesforce to log all activities and interactions with our customers
- Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers
ā Minimum requirements
- Customer-facing support experience, preferably at a software company.
- Fluent English speaker with excellent spoken and written communication skills.
- A designated work from home area, with high-speed internet connection and free from interruptions and background noise.
- Experiencing working in a fast-paced environment.
- Experience with a telephony system such as Talkdesk or RingDNA
- Past experience with restaurants is a huge plus!
š Pay
- The estimated yearly compensation for this role is the local equivalent to $12-16K USD
Customer Support Representative
Hybrid
Remote, Philippines
Full Time
August 5, 2025