Desktop Support Technician (Secret Cleared)

Position Summary:
We are seeking a skilled Desktop Support Technician with hands-on experience supporting Department of Defense (DoD) environments. This role provides technical support for desktops, laptops, mobile devices, and peripherals in a secure, high-availability setting. The ideal candidate is proactive, customer-focused, and experienced with DoD systems, cybersecurity protocols, and compliance standards. This position requires an active Secret clearance or higher.

Responsibilities:

• Provide Tier I and Tier II technical support for end-users, including hardware, software, and network troubleshooting.
• Install, configure, and maintain desktop and laptop systems in accordance with DoD security requirements.
• Support Microsoft Windows OS, Active Directory, Microsoft Office Suite, and common DoD applications (e.g., SIPR/NIPR systems, CAC authentication).
• Assist with account creation, permission management, and security group administration in Active Directory.
• Ensure compliance with DoD cybersecurity policies (e.g., STIGs, RMF, DISA guidelines).
• Support patch management, antivirus updates, and system hardening for endpoint security.
• Coordinate with network, server, and cybersecurity teams to resolve system and connectivity issues.
• Maintain inventory of IT equipment and assist with asset management.
• Document support issues and resolutions in ticketing systems such as Remedy, ServiceNow, or similar.