Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position: Facility Management Program Manager

What will you do?

CMMS/EAM System Implementation & Optimization:

Lead the deployment and integration of a CMMS/EAM system across facilities.
Develop and maintain system architecture to support seamless tracking of assets, work orders, and maintenance history.
Configure system functionalities to align with business needs and industry best practices.
Train maintenance teams and relevant stakeholders on system usage and best practices.

Asset & Spare Parts Management:

Establish a structured approach to asset tracking and lifecycle management within the CMMS/EAM.
Develop processes to ensure accurate spare parts inventory tracking and procurement efficiency.
Implement reporting and analytics tools to monitor asset performance, maintenance trends, and cost controls.

Workflow Development & Maintenance Execution Optimization:

Design and implement workflows for preventative, predictive, and corrective maintenance tasks.
Standardize maintenance job planning, execution, and completion tracking within the CMMS/EAM.
Collaborate with maintenance leadership to refine data-driven decision-making and efficiency improvements.
Develop and maintain work permit, compliance, and safety documentation processes within the system.

Stakeholder Collaboration & Continuous Improvement:

Partner with cross-functional teams, including IT, Operations, Finance, and Procurement, to align system capabilities with business needs.
Identify opportunities for automation and integration with existing operational systems.
Regularly assess system performance and drive enhancements to improve user experience and data accuracy.
Monitor key performance indicators (KPIs) to ensure continuous improvement in system utilization and maintenance execution.

Qualifications

Required:

5+ Years of experience in CMMS/EAM implementation, program management, or maintenance operations.
Strong understanding of asset management principles, maintenance workflows, and spare parts tracking.
Experience in configuring and optimizing CMMS/EAM platforms (e.g., SAP PM, Maximo, Fiix, UpKeep, or similar).
Data-driven mindset with proficiency in reporting tools and maintenance analytics.
Strong problem-solving and project management skills.
Excellent communication skills with the ability to influence and drive change.

Preferred:

Experience in large-scale fulfillment, logistics, or industrial facility operations.
Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.
Background in IT systems integration, API utilization, or enterprise software deployment.

Recruitment Process

．Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

．The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

．Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

．This job posting may be closed prior to the stated end date for application if all openings are filled.

．Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

．Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.