Professional Services Operations Analyst

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

We’re seeking a motivated, relationship-oriented problem-solver to join our forward-thinking team. As a Professional Services Operations Analyst, your mission is to empower Axon’s Professional Services Organization (PSO) with reliable data, intuitive dashboards, and scalable systems that support operational excellence and a seamless customer deployment experience. You’ll lead high-impact projects that shape how we deploy products, scale teams, and make data-informed decisions—improving key metrics like deployment cycle time, backlog health, and team utilization. This role is ideal for someone scrappy, data-savvy, and ambitious—ready to take ownership in a fast-paced, cross-functional environment.

Location: This role is based in our Axon hub locations - Seattle WA, San Francisco CA, Scottsdale AZ, Denver CO, Atlanta GA or Boston MA
Reports to: Senior Manager, Deployment Operations
Direct Reports: N/A

What You’ll Do:

Project & Systems Support

• Drive timelines and accountability for process and system improvements.
• Map data workflows, document business needs, and lead enhancements from discovery through rollout.
• Own initiatives focused on automation, scalability, and operating model improvements across PSO and adjacent teams.

Data Analysis & Reporting

• Aggregate, clean, and interpret data to identify trends and opportunities.
• Build and maintain executive-ready dashboards in Sigma, Power BI, Smartsheet, etc.—leveraging AI to automate workflows.
• Turn vague, ad-hoc requests into clear, business-ready answers—and uncover insights stakeholders didn’t know to ask for.

Data Governance & Quality

• Validate and audit core metrics to ensure reporting is trusted and consistent.
• Trace data issues to their upstream source, document root causes, and recommend long-term fixes.
• Support governance initiatives that strengthen our data infrastructure, definitions, and usage standards.

Cross-Functional Collaboration

• Build trusted partnerships with teams across Axon—including Commercial Operations, IT, Finance, Customer Success, and Sales— to align priorities, resolve blockers, and accelerate outcomes.
• Translate ambiguous questions into clear business problems by listening actively and asking the right questions.
• Communicate insights clearly and credibly to a range of audiences, adapting your approach to meet the moment.

What You Bring:

Experience

• 2-3 years in data analytics, operations, or business insights with project ownership
• Proven ability to problem solve, manage cross-functional initiatives, develop insightful dashboards, and drive process improvements

Skills & Tools

• Proficiency in Excel is required. Experience with SQL or Python is a strong plus.
• Familiarity with tools like Power BI, Sigma, or Smartsheet for dashboarding and workflow management.
• Comfort and enthusiasm in using AI-powered tools.
• Ability to build executive-ready dashboards and synthesize multi-source data into actionable insights.

Approach

• A consultative mindset—you ask sharp questions, listen actively, and align data solutions to real business needs.
• Clear, confident communication—you simplify complexity and make insights accessible to both executives and frontline teams.
• Reliable execution—you handle quick-turn requests while driving longer-term projects to completion.
• A bias for action and improvement—you bring structure to chaos, think critically, and constantly seek smarter, more scalable ways to work.
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Benefits that Benefit You:

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 66,000 in the lowest geographic market and USD 105,600 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.