Billing Supervisor

GAC North America is seeking a Billing Supervisor to oversee the billing operations for our Shipping & Logistics team. In this role, you will ensure invoices and bills are processed efficiently and accurately while collaborating closely with the shipping and logistics teams. If you are a team-oriented leader who thrives in a fast-paced environment and has a strong background in billing and logistics, we encourage you to apply!

Key Responsibilities:

• Invoice & Billing Management:
  Oversee preparation and delivery of invoices and bills to clients in a timely manner, ensuring compliance with invoicing lead times, Standard Operating Procedures (SOP), and Quality Management Processes (QMP). Monitor KPIs and ensure operational reports align with client agreements.

• Planning & Process Improvement:
  Collaborate with freight and logistics teams on strategic planning and continuous process improvement initiatives to enhance productivity and service quality. Resolve any freight billing issues promptly and accurately.

• Records Management & Compliance:
  Ensure all completed job files are properly filed and secured per service-level agreements and customer requirements. Ensure all client-specific billing requirements are met and drive efficiency in invoicing SOPs.

• Credit Control Collaboration:
  Partner with the Credit Control team to ensure timely payments. Follow up on outstanding invoices with customers and internal teams to maintain healthy cash flow.

• Team Leadership & Supervision:
  Lead, mentor, and supervise the billing team. Monitor staff performance, provide constructive feedback, and implement improvement plans where necessary. Foster a team-first culture to ensure smooth coordination between shipping, logistics, and billing operations.

Requirements

Qualifications:

• Education:
  Diploma in Finance, Supply Chain, or related field.

• Experience:

  • Background in billing and invoicing within logistics or general freight industry is highly preferred.

  • Experience in shipping operations and/or accounts will be a plus.

• Skills:

  • Strong leadership and team collaboration skills.

  • Effective verbal and written communication skills (English).

  • Proficient in Microsoft Office (Excel, Word, Outlook).