Job Description:

Account Manager, EMEA - FTC

Part Time: 20 hours per week
Location: London, UK (Hybrid)
Department: GRI (Geopolitical Risk Intelligence)

About the Role

We’re looking for an Account Manager to support our Oxford Analytica and Dragonfly clients across the EMEA region. In this role, you’ll manage a portfolio of existing clients and be directly responsible for renewals, retention, and revenue growth.

You’ll work closely with the Head of GRI Sales and collaborate with internal Client Success and Business Development teams to deliver exceptional value, strengthen long-term client relationships, and identify upsell opportunities.

About the Team

Dow Jones is a global provider of trusted news and business intelligence. Our portfolio includes The Wall Street Journal, Barron’s, MarketWatch, Factiva, OPIS, and Chemical Market Analytics, among others. With over 130 years of history, we deliver insights across digital, print, and live events — helping businesses and governments make data-driven decisions.

The Geopolitical Risk Intelligence (GRI) division includes Oxford Analytica and Dragonfly, both known for delivering world-class geopolitical analysis and advisory services to clients in the public and private sectors.

You Will

Manage a defined book of business across the EMEA region, driving renewal success and long-term client satisfaction.
Build strong, trusted relationships with clients by understanding their goals, challenges, and use cases.
Identify opportunities for upselling and cross-selling within your accounts.
Develop and execute strategic account plans to support gross and net revenue retention targets.
Collaborate with internal teams (Client Success, Sales, Product) to ensure a smooth and high-impact client experience.

You Have

Account management experience, preferably in geopolitical risk, intelligence, or business information services.
A proven ability to manage high-value client relationships and meet revenue targets.
Strong commercial awareness and understanding of market dynamics in EMEA.
A client-first mindset with the ability to solve problems and manage multiple stakeholders.
A bachelor’s degree in Business, Economics, or a related field is preferred, though equivalent professional experience is also considered.

Our Benefits

Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Insurance Plans
Lifestyle Programs & Wellness Resources
Education Benefits
Family Care & Caregiving Support
Commuter Transit Program
Subscription Discounts
Employee Referral Program

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Business Intelligence

Job Category:

Sales

Union Status:

Non-Union role

Account Manager - EMEA

Dow Jones