Merchant Call Center Specialist

About this role:

Wells Fargo is seeking a Merchant Call Center Sales Specialist in Merchant Services as part of Consumer Lending

Learn more about the career areas and lines of business at wellsfargojobs.com

Job Role includes:

• Providing a suite of electronic payment processing solutions to business clients including Point of Sale (POS) systems for Terminals, Ecommerce and Mobile Solutions

• Educate business customers on processing compliance and security solutions to securely accept electronic payments

• Role focuses on prospective customers using pre-established leads or leads generated through various channels

• Assesses profiles and analyzes merchant's needs, creating customized proposals and effectively managing relationships from origination through activation

• Partner with other areas of Wells Fargo Merchant Services and other Wells Fargo lines of business

• Responsible for telephone support to customers and prospects that are contacting Merchant Services Call Center

• Addresses client needs by following established protocols to resolve inquiries pertaining to interchange, funding, billing and the electronic payments industry

• Assist clients with account set-up on varied front-end and back-end technology combinations for multiple industries

• Support all inbound calls from customers and prospects

Training Schedule:

• You will receive structured classroom training, continue on-the-job training, and side by side mentorship

• Training class lasts for 3 weeks, and you must attend entire training

• Training hours are Monday - Friday, 8am - 5pm CST

Required Qualifications:

• 6+ months of Merchant Services, Contact Center Sales, or Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Call center sales, financial services, or products and services sales experience

• Merchant Services experience is highly desired

• Outbound sales pipeline management experience

• Experience working a position with sales responsibilities

• Experience with sales lead management CRM systems (Sales Force/MS Dynamics)

• Experience supporting inbound customer service calls

• Knowledge and understanding of financial document processing in a corporate environment

• Knowledge and understanding of regulatory requirements and disclosures

• Experience identifying customer needs and advanced problem solving

• Excellent verbal and written communication skills Basic knowledge and understanding of financial products and services

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information Basic Microsoft Office skills

• Ability to manage production goals, deadlines, and various metrics

Job Expectations:

• Must be available to work between 8am - 8pm CST, Monday - Friday

• Must be available to work hybrid schedule:
  Mondays & Fridays remote - Tuesday-Thursday in office, Subject to change

• This position is not eligible for visa sponsorship

Work Location:

Candidate must reside within a reasonable commute to site location

• 250 E John Carpenter Fwy Irving, TX 75062

Job posting may come down early due to volume of applicants

Posting End Date: 

5 Aug 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.