Manager, Service Delivery

[What the role is]

Oversee data and systems that enable the development and growth of effective services and initiatives that meet the needs of service users.

[What you will be working on]

Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. Duties include the following:

1. Oversee systems that enable the implementation of service strategies and programmes to meet identified needs and gaps.

• Enhance systems for the reporting and collection of data from programmes, to meet the use cases of funders, programmes and system users;
• Work with users to ensure smooth and secure day-to-day operations for above systems;
• Work with internal partners and external vendors to manage maintenance and upgrades for above systems;
• Partner Government and sector stakeholders to develop innovative and collaborative solutions for programme reporting and data collection;
• Work with Government agencies to empower service users with information to find the support they need.

2. Analyse programme data to derive insights for improving services and outcomes.

• Sense-make overall trends, issues and gaps from data;
• Enable real-time monitoring of key programme data;
• Identify what makes for good programmes and service user experiences and outcomes;
• Provide data-based recommendations for improving existing programmes and starting new prorammes.

3. Support the Services Group and NCSS as and when required.

[What we are looking for]

Personal Competencies:

• Working As One Public Service
• Improving and Innovating Continuously
• Project Management
• Data Management & Analysis
• Monitoring & Impact Evaluation
• Design Thinking

Skills Required:

• IT Project Management Skills
• Research and Statistics Analysis
• Stakeholder Management Skills
• Influencing, Facilitation and Communication Skills
• Programme Evaluation Skills
• Sector/Domain Knowledge

Experience:
Experience in the Government or social services sector is advantageous.

Only shortlisted candidates will be notified.