Regional Director - Arizona (General Manager)

Mission:
At ACES, we are committed to transforming lives through compassionate, evidence-based autism services. The Regional Director plays a critical leadership role responsible for leading all clinical and operational functions across Arizona. Acting as the general manager of the region, this leader drives strategy, owns financial performance (including P&L), partners on growth strategy and referral source relationship management, and ensures excellence in care delivery, team culture, and client outcomes.

Position Summary
The Regional Director is a senior operational leader with full accountability for the performance of ACES’ Arizona region. This role combines strategic oversight with hands-on execution—driving results through financial management, clinical partnership, operational excellence, and team leadership.
With a deep understanding of multi-site healthcare delivery, the Regional Director transforms data into action, cultivates a high-performance culture, and ensures alignment with enterprise goals. This role is ideal for a dynamic, mission-driven leader with the ability to run a region with the ownership mindset of a general manager.

Key Responsibilities
Operational & Financial Leadership

• Oversee all business operations for Arizona, ensuring quality, compliance, and client satisfaction across multiple service delivery locations.
• Own full regional P&L and performance against key financial and operational metrics.
• Align regional planning with enterprise strategy to drive growth, margin, and service expansion.
• Optimize staffing models, resource utilization, and clinical access through proactive data analysis and structured decision-making.
• Own strategy around denovo centers, expansion, and relocations.
• Partner with client acquisition on referral source relationship development and management.

Clinical Partnership & Service Delivery

• Partner with clinical leaders to ensure high-quality ABA services that are client-centered and outcomes-driven.
• Support fulfillment of prescribed service hours, center-based engagement, and comprehensive care planning.
• Promote clinical consistency and excellence across all service lines and sites.

Team Leadership & Development

• Lead, coach, and develop a diverse team of operational and clinical leaders.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Build internal leadership pipelines and ensure high engagement and retention across the region.

Strategic Collaboration & Reporting

• Serve as a key thought partner to the Senior Vice President, helping shape and execute strategic initiatives across the state.
• Provide actionable reports on KPI performance and offer recommendations to drive improvements.
• Collaborate cross-functionally with departments such as Talent, Finance, Clinical, and Compliance to ensure alignment and performance.

Performance & KPI Accountability
The Regional Director is expected to drive results aligned to ACES' Purpose and Growth Potential Plan (PGP), including:

• Number of BIs and Supervisors in service
• Prescription fulfillment rates
• Hours delivered per client, per BI, and per BCBA
• New client growth with comprehensive authorizations
• Center-based engagement and daily hours served

They are also expected to drive core financial and business metrics, including:

• Denovo path to center profitability
• Gross margin
• Revenue optimization

Leadership Expectations
The Regional Director exemplifies ACES’ values and leadership culture, including:

• Operating with a business owner’s mindset
• Leading with purpose, compassion, and urgency
• Driving execution through structure, data, and accountability
• Building future leaders while developing high-performing teams
• Collaborating cross-functionally and embracing feedback for improvement

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Psychology, or related field (Master’s or BCBA preferred)
• Minimum 5 years in healthcare or ABA operations, including 2+ years of multi-site leadership experience
• If no ABA experience, willingness to build deep knowledge around clinical and operational models
• Proven ability to lead multi-site operations and manage P&L accountability
• Strong command of data-driven decision-making and strategic planning
• Excellent communication, leadership, and stakeholder engagement skills
• Willingness to travel throughout the region as needed – RDs are expected to spend significant in-person time with their teams 

Physical Requirements

• Ability to sit, type, and view computer screens for extended periods
• Ability to lift/move up to 10 pounds occasionally

Why ACES?
As a Regional Director at ACES, you'll have the opportunity to lead with purpose, drive sustainable growth, and make a meaningful difference for children and families across Arizona. This is your chance to manage a region as your own—supported by a mission-driven organization and empowered to deliver real impact.