Purpose:

The Merchandising Transformation Process Lead will serve as a representative of the business organization for a multi-year merchandising and financial transformation (ERP implementation). This role combines process leadership with program management responsibilities, ensuring that the ERP program is executed effectively across all phases—from design and development through testing, training, and implementation. As a central liaison between the business and the ERP project team, IT, and consultants, Process Lead will support stakeholder readiness and adoption. This role supports the ERP team in ensuring that change management, training, and testing efforts are properly integrated and executed, including helping with communication planning, scheduling coordination, and task tracking.

Minimum Eligibility Requirements:

Bachelor’s degree in Business, Project Management, or a related field
Excellent organizational and scheduling skills; ability to manage competing priorities and deadlines
Strong interpersonal, verbal, and written communication skills
Demonstrated ability to lead through influence and build strong partnerships across teams
Strong analytical and decision-making skills
Self-starter with high accountability and follow-through
Experience working with ERP systems or in cross-functional project environments a plus
Experience in change management, user training, or business process transformation a plus
Familiarity with project management tools (e.g., Smartsheet, MS Project, JIRA, Confluence) a plus
Must pass pre-employment background check

Essential Job Functions:

Partner with ERP program leads, Deloitte Organizational Change Management (OCM) team, and business stakeholders (e.g., Merchandising, Finance, Supply Chain) to support change management and business readiness efforts across F&D and other business areas
Own and manage OCM activities on the F&D workplan, including communications, engagement, and training logistics, ensuring alignment with overall ERP milestones and program goals
Develop, review, and tailor communications content—leveraging Deloitte materials and creating F&D- specific messaging for leadership, FAQs, and business enablement activities

Facilitate business enablement meetings, manage agendas, logistics, and follow-up communications, and maintain communication channels including SharePoint and distribution lists
Serve as a primary liaison between Deloitte OCM, business process owners, and corporate communications teams to coordinate change activities and ensure stakeholder engagement
Coordinate training efforts by managing content reviews, role-to-position mapping, scheduling, delivery logistics, and collaborating with Learning & Development to support training evaluation and continuous improvement
Support process documentation, future state development, and business practice standardization in collaboration with ERP and business teams
Assist with data validation, cleanup, and transition planning alongside technical and functional teams to ensure business readiness
Monitor and help escalate OCM-related risks, dependencies, and impediments, and communicate business challenges, system landscape insights, and change impacts to appropriate stakeholders
Represent business teams in cross-functional meetings by providing updates, surfacing concerns, and promoting user readiness and adoption
Assist with various special projects that may be identified

Physical/Sensory Requirements:

Sedentary Work: Ability to exert up to 10–20 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or move objects. This role primarily involves sitting, though brief periods of walking or standing may be required.

NOTE: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Benefits & Rewards

Bonus opportunities at every level
Career advancement opportunities
Relocation opportunities across the country
401k with discretionary company match
Employee Stock Purchase Plan
Referral Bonus Program
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.