Records Specialist I

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Role overview
The Records Specialist I role, reporting to Supervisor, Health Information, will allow the Record Specialists to stay organized and complete tasks that allow them to focus on more advanced responsibilities. This role will work hand in hand with the EMO Records team to facilitate world class second opinions in a high-performing, fast-paced environment.
 

A day in the life...

• Provide guidance and education to team members on the utilization and optimization of internal and external technology, workflow troubleshooting, and concern escalation.

• Process a limited number of incoming records via mail services. Provide initial triage and escalation support to the assigned team member when encountering difficult-to-upload records or images.

• Serve as the liaison between Records team members to address any abrasions or deviations from established processes, including RROIS, FEDEX labels, and uploads

• Process Process Reverse Release of Information to send to facility

• Manage the Records email inbox, process physical records, and assist with moving electronic sharing/imaging to cases

• Create CDs for medical facility and members

What we are looking for...

• Bachelor's degree or High School Diploma/GED w/5+ years of relevant experience

• 1 year of professional experience in a hospital or medical office setting with experience in medical records

• • Strong written, verbal, and interpersonal communication skills

• • Strong customer service skills

• • Strong critical thinking and problem-solving skills

• • Comfortable with the pressure of deadline-focused work, and also have the self-discipline to create and adhere to self- imposed deadlines.

• • Experience reviewing and/or identifying Oncology and/or Pediatric medical records is preferred

• Proficient with Apple/Mac technology preferred

The salary range for this role is:

$40500-$58700

Annually

Total Rewards 
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.  Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. 
 

Our benefits and perks programs include, but are not limited to: 

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO. 

• HDHP medical plan with generous employer contributions towards an HSA 

• 401(k) Retirement Plan with matching employer contributions 

• Open Time Off 

• Accrued Sick & Safe Time Off 

• Generous Holiday Schedule + 5 floating holidays 

• Paid parental leave 

• Subsidized commuter benefits programs 

• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Headspace  

• 1 Volunteer day per year 

Location 
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US. 
 

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.