Membership Representative Lead - Marion

ABOUT US  

The nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, we engage more than 100,000 people – regardless of age, income, or background – to nurture the potential of children and teens, improve the region’s health and well-being, and provide opportunities to give back and support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the state’s largest provider of licensed school-age childcare, we give more than 1,000 children a day the opportunity to learn, grow, and thrive. We are made up of people of all ages, from all backgrounds, working side by side to ensure that everyone can reach their full potential with dignity. Our core values are caring, honesty, respect, and responsibility, and they guide everything we do. We are committed to being an organization that exposes and addresses social constraints that limit and/or negatively affect all humans from all walks of life. We recruit staff who are passionate about giving back to the community, helping people, and upholding our core values. For more information, please visit ymcawnc.org.

ABOUT THE ROLE

The Lead Membership Representative is a critical and highly visible position providing exceptional customer service to our community. In this role, you will develop strong and supportive relationships focusing on the needs of the member. You will assist in the enrollment process for membership and programs that will help community members achieve their goals.

ESSENTIAL FUNCTIONS

• Welcome and greet all community members as they enter our facilities.
• Create excellent member experiences through engaging conversations and connecting them to membership benefits and programs.
• Process membership and program registrations keeping a focus on correct standard operating procedures.
• Provide highly engaged facility tours that highlight the benefits of a Y membership and our Non-profit work in the community.
• Be a team player working well with others.
• Offer excellent communication in person, over the phone, and through email, answering community member questions.
• Works well with multiple computer software systems for registrations, scheduling, reservations and other transactions.
• Help train new Membership Representatives with supervisor guidance.
• Support Association initiatives around membership prospecting and sales.
• Support the Membership Department on higher-level initiatives, including creating department schedules, flyers, prospect management, tour tracking, and more.
• Can serve as Leader On Duty for the center upon Supervisor approval and training.
• Must commit to a flexible schedule and support open shifts and weekend shifts in times of need.
• Create and collect social media content to drive member success stories.

• Other duties as assigned.

ABOUT YOU

Qualifications

1. Must be 18 years or older
2. A minimum of one year or more experience relating to customer service preferred
3. Must be able to work a flexible schedule to meet the needs of the position, including nights and weekends

Knowledge, Skills, and Abilities

1. Ability to answer phones and use multiple computer software systems
2. A high degree of human relations skills: Ability to effectively communicate and manage information to peers, staff, and volunteers

PHYSICAL ASPECTS OF THE JOB

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to clearly see, hear, and speak.
• Must be able to bend, stand, stoop, and walk.
• Ability to constantly and quickly move to various locations in and around the entire facility 
• Must be able to comprehend and communicate written and verbal instructions

PART-TIME BENEFITS

• Free individual membership to all YMCA of WNC locations
• Discounted membership for household members
• Discounted program fees (swim lessons, youth sports, summer camp and more)
• Start a 403(b) smart savings account on day one of employment (optional) and begin eligibility for YMCA retirement plan
• Professional development opportunities through local and Y-USA trainings 

The YMCA of WNC is committed to equal opportunities in terms and conditions of employment for all employees and job applicants without regard to race, color, faith, gender, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran status, citizenship status, genetic information, gender expression, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.