Global Change Manager, Deals Operations Center

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Description: 

The Change Manager leads the development, implementation, and monitoring of initiatives that enhance employee engagement, learning and communication. Working across departments, they apply change management principles, ensuring all initiatives meet objectives by increasing employee adoption and usage. The Change Manager will work with global, cross-functional teams to understand the impacts of change on people, processes, technology, and customer experience.The primary responsibility will be to utilize a consistent change management framework to reduce resistance, remove negative unintended consequences, communicate the changes, and maximize solution adoption

Key Responsibilities:

Change Management & Communication

• Apply appropriate processes and tools to support effective adoption of the changes required by multiple programs/projects across the enterprise.

• Conduct impact analysis, identify key stakeholders, and confirm change readiness throughout the project lifecycle.

• Manage and build relationships with the business to educate about changes and help drive decisions.

• Ownership of the development and maintenance of the change management processes and tools.

• Develop and execute change management plans, including communication, training, and stakeholder engagement strategies.

• Design and distribute internal communication materials such as memos, newsletters, and updates to promote initiatives.

• Facilitate workshops and meetings to guide teams through transitions and reinforce key messages.

Employee Engagement & Organizational Development

• Conduct organizational assessments to identify performance, cultural, or structural gaps.

• Design and implement innovative employee engagement strategies that support a motivating and inclusive workplace.

• Measure the impact of engagement initiatives using KPIs, surveys, and qualitative feedback, and recommend improvements.

• Administer regular employee satisfaction surveys and analyze results to guide improvements.

• Maintain and update organizational charts, reflecting changes such as new hires, promotions, transfers, and resignations.

• Stay abreast of trends and best practices in employee engagement and organizational effectiveness.

Learning & Development

• Develop and implement targeted learning programs to enhance employee skills and capabilities.

• Facilitate upskilling and reskilling initiatives through tailored training sessions and materials.

• Collaborate with internal leaders and external stakeholders to identify learning needs and develop content.

• Lead employee onboarding and induction programs to ensure a smooth transition and alignment with company values.

• Create and manage training documentation, user manuals, and implementation materials.

• Support a culture of continuous learning and adaptability across the organization.

• Partner with leadership and project teams to integrate change strategies into broader transformation initiatives.

Qualifications:

• Language Proficiency: Mandatory fluency in English; preferred fluency in other international languages, with superior proficiency in both written and oral communication.

• Education/Experience: Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or related field. 3–5 years of experience in change management, employee engagement, or learning & development roles.

• Change Management Expertise: Proven experience applying change management frameworks (Prosci) and driving successful adoption of change initiatives.

• Project Management: Strong organizational skills with the ability to manage competing priorities, coordinate cross-functional teams, and deliver projects on time.

• Stakeholder Engagement: Demonstrated ability to build relationships, influence at all levels, and work collaboratively with diverse global teams across multiple time zones.

• Communication & Storytelling: Excellent verbal and written communication skills, with the ability to tailor messages to different audiences and convey complex information clearly.

• Collaboration: Proven success working across diverse global teams, fostering teamwork and alignment in a matrixed environment.

• Technical Proficiency: Advanced skills in Google Docs, Sheets, Slides, and similar platforms for document creation, data analysis, and presentations. Familiarity with change management and project collaboration tools is a plus.

Discover what awaits you:

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents and recognizes each individual's unique impact.

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce and leaving an enduring legacy for future generations.

Category: Sales Operations Group