Tier 1 Helpdesk Technician - Healthcare IT

We are seeking a reliable and service-driven Tier 1 Helpdesk Technician to support our healthcare staff with day-to-day technical needs. In this frontline IT support role, you'll be assisting providers and administrative users with troubleshooting systems that are vital to patient care and operational efficiency. The ideal candidate will assist with troubleshooting hardware, software, and network issues, while maintaining strict adherence to HIPAA and other healthcare compliance standards. This role is essential in ensuring uptime and efficient use of clinical and administrative systems across the organization. This is an excellent opportunity to grow your IT skills while supporting meaningful work in a healthcare environment.

Key Responsibilities:

• Provide first-level technical support to healthcare staff via phone, email, and ticketing system.
• Diagnose and resolve issues related to hardware, software, printers, EMR/EHR systems, and basic networking.
• Maintain accurate records of issues and resolutions using a ticketing system.
• Escalate complex problems in a timely manner.
• Assist with user onboarding, workstation setup, and account provisioning in a Microsoft environment.
• Update and maintain internal Knowledge Base articles, especially for healthcare specific applications and workflows.
• Ensure HIPAA compliance and protect sensitive healthcare data during all IT support interactions.
• Follow up with users to confirm resolution and gather feedback.
• Update, track, maintain, assign company assets to ensure accurate records, efficient utilization, and proper accountability.

Requirements

Excellent oral and written communication abilities.

Outstanding interpersonal and customer service skills.

Exceptional organizational skills and attention to detail.

Superb time management capabilities.

Strong analytical and problem-solving abilities.

Ability to perform effectively in a fast-paced and occasionally stressful environment.

Must Have'S:

Active driver's license - must have maintained for 2 years or longer.

Clean driving record - limit of 2 citations in past 36 months; DUI and other serious offenses may disqualify candidacy.

High school diploma or equivalent.

Must be 19 years or older

Benefits

What you can expect from us:

We offer a comprehensive benefits package that includes medical, dental, and vision insurance to ensure the well-being and health of our employees.

We offer 6 paid holidays annually. Regular, non-exempt field employees who are scheduled to work on designated holidays are paid a premium holiday rate of 1.5 times their regular rate for all hours worked on the holiday.

Our commitment to your financial future is reflected in our generous 401k program. We provide employer matching up to 5% of your salary, empowering you to save for long-term goals.

We understand the importance of work-life balance, which is why we provide paid time off at the rate of 2.3 hours per 40 hours worked to help you recharge, spend time with loved ones, and pursue personal interests.

To maintain a professional and consistent appearance across our team, uniforms are provided to all employees, ensuring you always look your best while representing our company.

A supportive and mission-driven team environment.

Opportunities to grow in healthcare IT and gain exposure to clinical technologies.

Training and development for tools commonly used in medical settings.

Wages:

Wage is $27.00 per hour.