Manager -Technology Software Engineering

Job Description:

Key Responsibilities:

• Leadership & Team Management:
  • Manage and mentor a team of application support engineers and operations personnel with expertise in Java technologies and telecom systems.
  • Set clear performance goals, develop skills within the team, and foster a collaborative and customer-focused culture.
• Java Application Support & Incident Management:
  • Oversee support and troubleshooting of Java-based telecom applications including middleware, application servers (e.g., WebLogic, JBoss), and related components.
  • Manage complex incident resolution processes, ensuring swift detection, escalation, and root cause analysis of issues impacting telecom services.
  • Monitor application performance, memory management, thread handling, and JVM tuning to maintain optimal system health.
• Telecom Domain Operations:
  • Collaborate with network operations, service delivery and product teams to align application support with telecom service requirements.
  • Manage support for COTS products and telecom-specific applications such as billing systems, network management tools, or customer experience platforms.
• Process Optimization & Automation:
  • Develop and refine operational processes tailored to the unique demands of telecom Java applications.
  • Implement automation scripts (e.g., using Java, Python, or shell scripting) to reduce manual interventions and improve incident response times.
  • Utilize monitoring, observability tools to proactively detect anomalies and optimize application stability.
• Stakeholder Engagement & Reporting:
  • Communicate effectively with business units, engineering teams and vendors to manage expectations and deliver transparent operational reporting.
  • Provide detailed incident and performance reports, highlighting impact on telecom services and corrective actions.
• Continuous Improvement & Strategic Initiatives:
  • Lead initiatives to enhance scalability, resilience, and security of Java applications critical to telecom operations.
  • Stay abreast of telecom technology trends and Java ecosystem advancements to recommend improvements.
  • Support cloud migration projects and DevOps adoption relevant to telecom Java applications.

Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering or a related field.
• 12+ years of experience in software application support and operations with a focus on Java applications.
• Strong expertise in Java technologies, including J2EE, Spring Framework and application servers like WebLogic or JBoss.
• Deep knowledge of JVM tuning, garbage collection, and performance optimization techniques.
• Excellent leadership, communication, and stakeholder management skills.

• Hands-on experience with DevOps pipelines and CI/CD tools relevant to Java applications.
• Project management and vendor coordination experience in telecom IT environments.

Work Environment:

• Fast-paced, mission-critical telecom IT operations environment.
• Collaborative interaction with network operations centers, engineering, and business teams.
• On-call rotation for incident management and emergency response.

Location: Chennai / Bangalore

Working Hours:

• Provide Production Application Support in US Working hours: 9 AM – 5 PM CST.
• Will need to support teams working in afternoon and night shifts.
• Team Shift hours will be 2 pm to 11 pm IST and 6 pm to 3 am IST, with night shift rotation once every 6 weeks.

#SoftwareEngineering

Weekly Hours:

40

Time Type:

Regular

Location:

IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.