General information

Requisition # R62235 Locations USA-MD-Hanover Posting Date 08/04/2025 Security Clearance Required TS/SCI w/ Poly Remote Type Onsite Time Type Full time

Description & Requirements

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with MANTECH!

ManTech seeks a highly motivated and customer-focused Cloud Desktop Support Specialist to join our team in Hanover, MD. Our team delivers enterprise infrastructure capabilities for a global workforce performing a wide range of missions in defense of our Nation. This effort supports the Enterprise Infrastructure Services (EIS) organization, which oversees MPO’s Enterprise Information Technology (EIT)—the backbone platform for all enterprise users.

Responsibilities include, but are not limited to

Provide Tier I/II technical support, adhering to established guidelines for the delivery and management of cloud-based resources.
Offer comprehensive support for the implementation, troubleshooting, and maintenance of customer resources, both cloud-based and local.
Serve as the primary technical point of contact for users, escalating complex issues to the Tier 2 and 3 teams as necessary.
Maintain currency of relevant documentation, actively updating Wiki and SharePoint knowledge bases with new information and solutions.
Monitor and respond promptly to inquiries and issues in designated chat rooms.

Minimum Qualifications

Zero (0) years of direct experience required, provided the candidate possesses an entry-level cloud certification.
A Bachelor’s degree in a related technical discipline from an accredited college or university is required
Must be exceptionally customer-service focused and highly responsive to user needs.
Must hold an IAT II certification (e.g., Security+ or equivalent); candidates will have 60 days from program start to obtain it
Must possess an entry-level cloud certification from one of the following providers:
- Azure (e.g., Azure Fundamentals)
- AWS (e.g., AWS Cloud Practitioner)
- OpenStack (relevant entry-level certifications)

Preferred Qualification

Demonstrate strong interpersonal skills, fostering positive interactions with users and team members.
Possess excellent written and verbal communication skills, capable of explaining technical concepts clearly.
Be responsible for drafting clear and concise documentation, including FAQs and internal knowledge articles, to empower users and streamline support processes.
Prior help desk or customer experience

Clearance Requirements:

Must possess and maintain a current/active TS/SCI clearance with Polygraph

Physical Requirements:

Must be able to remain in a stationary position 50% of the time
Occasionally moves about inside the office to access file cabinets, office machinery, etc.
Frequently communicates with co-workers, management, and customers, including delivering presentations. Must be able to exchange accurate information in these situations

The projected compensation range for this position is $70,000.00-$116,400.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.