Desktop Support Technician

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

The Role & Key Responsibilities:

• Helpdesk telephonic support

• User desk-side support

• Basic Network support

• First line Microsoft Exchange / Office and AD support

• Documentation of procedures

• Installation of new desktop equipment

• Assisting in computer and associated equipment moves

Skills Required:

• Primarily must have excellent people skills to present a professional and posi

tive business attitude to all other areas of the business while delivering the

service.

• Good troubleshooting skills, able to resolve issues in an efficient and timely

manner so as to minimise the time business users are impacted by ICT down

time.

• Team Player

• Attention to detail when investigating and resolving issues

• Skill and experience with Active Directory

• A solid knowledge of networking, including TCP/IP and Windows 10 (2-3 years’

experience)

• Good administration, documentation and communication skills.

• Conscientious and reliable self-starter to work through the assigned trouble

tickets with the team.

• Fast learner, eager to grow with good initiative.

• Must be willing to work flexible hours.

• MCSE/A+ or similar qualification will be advantageous.

What you will get in return:

• A high level of visibility within a large organisation on an upwards trajectory

• Be part of a dynamic and fast-paced team that makes a genuine impact on

revenue.

• Exposure to all aspects of the business, cross-jurisdiction and to working with

management directly.

• Opportunity to work with a diverse, agile and global support team.

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the plane

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.