Vice President 3

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Transfer Agency Trade Processing Team

Business- Dealing

Role Title- Senior Operations Manager

The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions.

This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments

Key duties and responsibilities

• Processing and supervising of Financial & Non-Financial transactions through

internal systems as per regulatory and client requirement.

• Complete archiving of investor and client documentation ensuring a full audit

trail exists for subsequent retrieval

• Expected to work on initiatives/Ad-hoc requirements as per business needs

• Should be able to work independently but also need to be a good team player

• Should be able to identify process gaps & need to work as a trouble shooter.

• Ability to support, guide & train other team members

• Should have the ability to understand & handle complex queries

• Strong domain knowledge is essential & understanding of TA businesses

• Well versed with preparation and review of SOPs/Process flow charts

• Able to identify & implement various process control

• Provide innovative ideas for process enhancements

• Should have a good understanding of regulatory and audit requirements to ensure

all the requirements are fulfilled

• Keeping senior management appraised of operational issues in a timely manner.

• Ability to prioritize multiple tasks by utilizing effective time management skills.

• Provide excellent client service

Qualification and Experience

• Prior Transfer Agency processing experience is required

• Bachelor’s degree in commerce is desired

• 15+ years of relevant experience

• Requires 8+ years of Team Management

• Candidates with strong experience in managing clients and escalations

Skills Required

• Strong analytical skills

• Responsible for meeting all client deliverables

• Ability to navigate proficiently in a windows environment

• Strong knowledge of Microsoft excel & word

• Ability to write messages in a clear and concise manner

• Ability to read, write & speak English proficiently

• Strong research, resolution and communication skills

• Interpersonal skills - Relationship builder, respectful and resolves problems

• Communication skills - Presentation skills, listening skills, oral & written

communication skills

• Self-management - Adaptability and resilience, learning behaviour, integrity

and ethics and relationship builder

• Motivational skills - Performance standards, achieving results and persistent.

• Innovative thinking - Creative thinking decision making, input seeking, logical

thinking and solution finding. Attention to detail and ability to work on

multiple tasks

• Flexible enough to work in any shifts as per business needs

• Prior Transfer Agency processing experience is required

• Bachelor’s degree in commerce is desired

• Ability to work under pressure and should be able to handle multiple projects

• A good understanding of effective risk management & it’s execution

• Effective verbal reasoning and numeric skills

• Excellent planning and organization skills

• The candidate should be able to understand the intricacies of TA business &

it’s impact on other related functions

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.